Brendan Kilbane
Sheffield,OH
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Financial Ombudsman
Cleveland Clinic
04.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Assisted management in developing policies and procedures for streamlined billing processes, ensuring accuracy and compliance across the department.
- Implemented efficient workflows within the department, leading to a reduction in processing time for each claim submitted.
- Aided in boosting revenue by identifying opportunities for additional reimbursements through audits of past claims.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Oversee and maintain VIP, trustee, and executive accounts.
- Address client inquiries and resolve account discrepancies.
- Collaborate with the Better Business Bureau and Ohio Attorney General to address and resolve complaints.
Customer Service Representative Specialist
Cleveland Clinic
03.2020 - 04.2021
- Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, HCAP/FAP polices and restrictions, MyAccount, coding and collections.
- Provided primary patient support to external patient in fast-paced environment.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
- Trained staff on operating procedures and Epic services.
- Maintaining monthly performance
- Communicated with patients, ensuring that medical information was kept private.
- Collection per call $67
General Manager
Mr. Chicken
12.2017 - 03.2020
- Reviewed inventory data on monthly basis to make adjustments, evaluate forecasts and meet demands.
- Managed, hired and trained fifty five high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Motivated team by demonstrating value of mutual trust and respect while demanding high ethical standards.
- Followed up with existing customers to generate new prospective buyers.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Increased sales by 12%
Education
Business Management - Small Business Management
Lorain County Community College
Elyria, OH01.2022
Skills
- Knowledge of Epic and Billing processes
- Staff development/ training
- Active listening skills
- Leadership
- Excellent investigational skills
- Problem solver
- Ability to resolve complex problems
- Team player
- Written and verbal communication skills
Timeline
Financial Ombudsman
Cleveland Clinic
04.2021 - Current
Customer Service Representative Specialist
Cleveland Clinic
03.2020 - 04.2021
General Manager
Mr. Chicken
12.2017 - 03.2020
Business Management - Small Business Management
Lorain County Community College
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