Summary
Overview
Work History
Skills
Timeline
Generic

John Walker

North Hills,CA

Summary

Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

34
34
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
Granada Hills, CA
08.2022 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

District Operations Manager

Bed Bath & Beyond
Northridge, CA
02.2002 - 09.2019
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Supported and planned various effective marketing and sales strategies.
  • Visited approximately 9 locations weekly to ensure each location as fully functional and operating effectively.
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained, managed and motivated employees to promote professional skill development.

Store Manager

Home Base
Canoga Park
01.1991 - 02.2002
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Boosted sales by 10% by cultivating customer rapport and delivering superior customer service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.

Skills

  • Customer and vendor relations
  • Ability to assess budgets
  • Strategic planning
  • Knowledge of performance tracking
  • Supervisory role background
  • Policy/program development
  • Sound judgment
  • Recruiting and hiring
  • Schedule management
  • Proficient in Microsoft Office
  • Employee development
  • Profit and loss accountability
  • Outstanding communication skills
  • Safety protocol

Timeline

Store Manager

Rite Aid Pharmacy
08.2022 - Current

District Operations Manager

Bed Bath & Beyond
02.2002 - 09.2019

Store Manager

Home Base
01.1991 - 02.2002

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John Walker