John Wallace
Technical
Germantown,MD
Summary
I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. I will be bringing a strong work ethic and excellent organizational skills to any setting. Self-motivated Customer Support Engineer with a background in equipment installation and repairing products onsite. A bilingual employee with over 7 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, coding and analytics. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
7
7
years of professional experience
Work History
Customer Engineer
NCR
6 2018 - Current
- Primary duties include hardware maintenance, installation, network management, multi-vendor
- Monitor, maintenance and software support; analyze, troubleshoot, diagnose hardware, and servers
- Maintain/update and computer network
- Install and configure computer systems and applications
- Respond to customer inquiries and assist in troubleshooting to provide resolution
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and specific dates/individuals
- Assist management in creating training materials pertaining to computer troubleshooting and users usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- On call travel to client sights to diagnose, repair and install ATM machine software
- On site using equipment that includes multi-meters, diagnostic software and hand tools
- Fix problems such as worn card readers and malfunctioning cash dispensing systems
- Provide service Provide on sight customer support during visits or dispatches
- Manage all on site installation, repairs, maintenance and test tasks.
Office Assistant
Betta Shine Carwash
6 2014 - 9 2017
- Answered phone calls, emails, and other communications promptly
- Word-processing, completed data entry and light accounting duties for accounts payable
- Other office duties as requested
Service/Field Technician
Vivint Solar
09.2017 - 06.2018
- Assimilated/determined customer requirements and make appropriate recommendations
- Managed on-site installation, repair, maintenance and test tasks
- Diagnosed technical error messages to determine troubleshooting solutions
- Document processes
- Coordinated with technical teams to share information and document processes across the organization
Education
AAS in Computer Networking Technology -
Brightwood College
Beltsville, MDHigh School Diploma -
Fairmont Heights Senior High School
Landover, MDSkills
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Timeline
Service/Field Technician
Vivint Solar
09.2017 - 06.2018
Customer Engineer
NCR
6 2018 - Current
Office Assistant
Betta Shine Carwash
6 2014 - 9 2017
AAS in Computer Networking Technology -
Brightwood College
High School Diploma -
Fairmont Heights Senior High School