John Wallace
Buffalo,Minnesota
Summary
Professional leader with proven track record in project management, delivering projects on time and within budget. Strong focus on team collaboration and adapting to changing needs, ensuring reliability and consistency. Skilled in project planning, risk management, and stakeholder communication. Known for driving results and maintaining high standards in all phases of projects.
Overview
7
7
years of professional experience
Work History
Project Manager
Crew2
05.2022 - Current
- Successfully managed multiple kitchen remodel projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Used computer software to design construction plans and perform calculations.
- Developed comprehensive project plans outlining necessary milestones, resource allocation, and timelines for completion.
Service Technician
DeZiel Heating & A/C
10.2019 - 05.2022
- Troubleshooted, diagnosed, repaired and maintained various types of heating and air conditioning systems.
- Maintained standard operating procedures within a highly regulated environment to assure the best possible outcome.
- Provided technical guidance to customers regarding the functionality of their equipment.
- Provided cost estimates to customers while giving detailed explanations to assure transparency and satisfaction.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Project Coordinator/Service Coordinator
Energy Management Collaborative (EMC)
11.2017 - 09.2019
- Managed projects from start to finish by focusing on attention to details and assuring projects stayed on track.
- Managed service work orders including set up, tracking, material ordering, partner management, warranty management, closeout and invoicing.
- Consistently maintained accurate and up to date project data through updating report statuses in our systems.
- Hold internal and external partners accountable to scopes, budgets, and timelines.
- Exemplified critical thinking and problem solving skills to ensure all service requirements are met.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Monitored project progress, identifying potential delays and developing solutions to maintain schedule integrity.
- Improved overall client satisfaction by prioritizing clear communication and promptly addressing concerns.
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Coordinated project activities with vendors and suppliers and maintained relationships.
Education
Bachelor's Degree - Health and Fitness Administration
Jamestown College
01.2007
Skills
- Project scoping
- Team collaboration
- Independent thinking
- Construction drawings
- Building material knowledge
- Project scheduling
- Project management
- Estimating project costs
- Relationship building
- Detail orientation
- Contract review
- Sales process
- Customer satisfaction
- Budget control
- Microsoft Office
Timeline
Project Manager
Crew2
05.2022 - Current
Service Technician
DeZiel Heating & A/C
10.2019 - 05.2022
Project Coordinator/Service Coordinator
Energy Management Collaborative (EMC)
11.2017 - 09.2019
Bachelor's Degree - Health and Fitness Administration
Jamestown College
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