Summary
Overview
Work History
Education
Skills
Timeline
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John Walsh

Chicago,IL

Summary

Extremely strong work ethic with an eagerness and hunger for learning. Demonstrated success in business development
and account management from prospecting and presenting to closing business. Also, experience and success working in a
marketing role in a research and support capacity.

Overview

5
5
years of professional experience

Work History

Client Support Analyst

Experian Employer Services
02.2023 - Current
  • Managed high-volume client inquiries, consistently meeting or exceeding resolution targets and response time goals.
  • Conducted thorough analyses of client needs, recommending tailored solutions for improved productivity.
  • Escalated critical client concerns appropriately while maintaining clear communication channels throughout problem-solving processes.
  • Managed 50 client calls daily, leading to an improved retention rate and increasing revenue by 15%


Sales Support (Contract)

CIC Plus (Now Apart Of Experian Employer Services)
02.2022 - 09.2022
  • Analyzed companies with more than 5000 employees to assess if they were a proper business fit.
  • Prospected target market accounts to identify what technology they were using in relation to HR, payroll, and benefits.
  • Utilized Salesforce CRM, LinkedIn Navigator, and ZoomInfo daily to maintain updated data.

Account Manager

Young Innovations LLC
08.2021 - 12.2021
  • Identified qualified prospective clients and developed customer relationships.
  • Managed existing clients accounts.
  • Generated and followed up on leads through intensive business to business cold calling with existing clients and
    prospects (Averaged 60 calls per day).
  • Made effective telephone and email presentations to existing clients about our new products.
  • Closed new business opportunities with existing clients (1-3 a day).
  • Generated 2-5 potential new business opportunities per day.
  • Worked daily with CRM systems and managed customer accounts (managed about 60 accounts per day).

Inside Sales Representative

Marcus Evans Group
10.2020 - 05.2021
  • Cold called into accounts to close new prospects and business opportunities.
  • Consistently exceeded monthly sales targets by 15%.
  • Maintained a 95% customer satisfaction rate through effective communication and problem-solving skills.
  • Averaged 100 cold calls daily.


Business Development Intern

CIC Plus (Now Apart Of Experian Employer Services)
05.2019 - 08.2019
  • Researched and profiled key personnel across Human Resource, Benefits, and Payroll for sales and marketing
    purposes.
  • Worked daily with Salesforce CRM, LinkedIn Navigator and DiscoverOrg systems to ensure all data was up to
    date.
  • Researched various prospective conferences and trade shows for Marketing to determine the value in attending.

Education

Bachelor of Arts - Communication Studies, Minor in Sports Studies

University of Iowa
Iowa City, IA
08.2020

Skills

  • Upselling
  • Customer Needs Assessment
  • Cold Calling
  • Client Engagement

Timeline

Client Support Analyst

Experian Employer Services
02.2023 - Current

Sales Support (Contract)

CIC Plus (Now Apart Of Experian Employer Services)
02.2022 - 09.2022

Account Manager

Young Innovations LLC
08.2021 - 12.2021

Inside Sales Representative

Marcus Evans Group
10.2020 - 05.2021

Business Development Intern

CIC Plus (Now Apart Of Experian Employer Services)
05.2019 - 08.2019

Bachelor of Arts - Communication Studies, Minor in Sports Studies

University of Iowa

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John Walsh