Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

John Walsh

Leesburg,FL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

27
27
years of professional experience

Work History

Store Manager

Advance Auto Parts
03.2004 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Rexel Datacom

Rexel
01.2000 - 12.2003
  • Upsold new products to existing and new customers, exceeding goals by 30%.
  • Responded to service requests during and after business hours.

Sales Representative

Anicom
06.1998 - 12.2000
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

Bachelor of Science - Marketing

Slippery Rock University of Pennsylvania
Slippery Rock, PA
12.1984

Associate of Applied Science - Business Administration

Butler County Community College
Butler, PA
05.1980

High School Diploma -

Butler Area Senior High School
Butler, PA
05.1974

Skills

  • Staff Supervision
  • Verbal and Written Communication
  • Management Training
  • Business Leadership
  • Customer Service
  • Payroll Management
  • Multitasking and Organization
  • Sales Tracking
  • Recruiting and Hiring
  • Employee Training

Timeline

Store Manager

Advance Auto Parts
03.2004 - Current

Rexel Datacom

Rexel
01.2000 - 12.2003

Sales Representative

Anicom
06.1998 - 12.2000

Bachelor of Science - Marketing

Slippery Rock University of Pennsylvania

Associate of Applied Science - Business Administration

Butler County Community College

High School Diploma -

Butler Area Senior High School

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John Walsh