John Walters
Summary
A seasoned leader at Glen Eyrie Castle & Conference Center, I excelled in driving business growth by developing key partnerships and sales pipeline management. My strategic approach to pricing and sales coaching led to surpassing revenue goals, enhancing operational efficiency, and significantly increasing customer satisfaction. My expertise in fostering team collaboration and implementing innovative marketing strategies showcases my dynamic blend of analytical and interpersonal skills.
Overview
29
29
years of professional experience
Work History
Director of Sales & Marketing
Glen Eyrie Castle & Conference Center
09.2008 - Current
- Developed comprehensive sales plans for business growth, resulting in achieving and exceeding revenue.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Aligned Sales and Marketing teams under common goals to ensure consistent messaging throughout all materials and touchpoints with customers.
- Built relationships with customers and community to establish long-term business growth.
Deputy Director of Operations
Glen Eyrie Castle & Conference Center
05.2004 - 08.2008
- Enhanced operational efficiency by streamlining processes and implementing best practices in daily operations.
- Improved customer satisfaction ratings by proactively addressing concerns and implementing process improvements.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Led operational oversight and budgetary supervision of multiple departmental budgets in F&B, Guest Services, Event Services, Bookstore & Risk Management.
- Developed and implemented recommendations for service improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
Food & Beverage Director
Glen Eyrie Castle & Conference Center
05.2002 - 04.2004
- Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.
Executive Chef
Glen Eyrie Castle & Conference Center
08.1995 - 04.2002
- Oversight of two properties for all F&B operations at Glen Eyrie Castle and Eagle Lake camps (Our sister youth camp)
- Developed kitchen staff through training and coaching.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for clients and groups.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
Education
Certified Executive Chef - Culinary Arts
Broadmoor Culinary of Arts Certification
Colorado Springs, CO07.1995
BBA - Business
Pikes Peak State College
Colorado Springs05.1993
Skills
- Partnership Development
- Pricing Strategy
- Sales Reporting
- Sales Projections
- Staff Training and Development
- Pricing strategy
- Sales Statistics Analysis
- Team Coaching
- Key Account Management
- Sales Pipeline Management
- Sales Performance
- Goal Setting and Achievement
Timeline
Director of Sales & Marketing
Glen Eyrie Castle & Conference Center
09.2008 - Current
Deputy Director of Operations
Glen Eyrie Castle & Conference Center
05.2004 - 08.2008
Food & Beverage Director
Glen Eyrie Castle & Conference Center
05.2002 - 04.2004
Executive Chef
Glen Eyrie Castle & Conference Center
08.1995 - 04.2002
Certified Executive Chef - Culinary Arts
Broadmoor Culinary of Arts Certification
BBA - Business
Pikes Peak State College
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