John Wanchic
Retail Manager
Saint Augustine,FL
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Store Manager
Lowe's Home Centers, LLC
Saint Augustine, FL
2022.08 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed the Lumber/Building Materials departments
- Managed the Pro Desk dealing with Pro Sales account specialists and their accounts.
Assistant Store Manager
The Home Depot
Palm Coast, FL
2006.06 - 2022.08
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Operationally, compiled financial data to comply with budget.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit report to assess company efficiency in $80m store.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
General Manager
84 Lumber
St Augustine, FL
2001.05 - 2006.06
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning while growing location from $7m/yr to $21m/yr over two year period.
- Prepared annual store and outside sales budgets.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with key clients and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Manage inventory to ensure company's assets are protected to increase returns while minimizing shrink.
- Analyze commodity trends to take proactive or remedial action when purchasing inventory.
- Provide monthly costing/retail pricing to outside sale staff for their accounts.
- Engage in selection, training, development of staff as well as outside sales team.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH 1988.01 - 1995.12
Skills
Relationship building and management
Cost Control
New-Hire Training
Customer Relations
Operations
Staff Management
Business development and planning
Customer experience
Sales growth
Timeline
Assistant Store Manager
Lowe's Home Centers, LLC
2022.08 - Current
Assistant Store Manager
The Home Depot
2006.06 - 2022.08
General Manager
84 Lumber
2001.05 - 2006.06
Bachelor of Arts - Psychology
The Ohio State University
1988.01 - 1995.12