John Ward
Huntington,WV
Summary
Adaptable team lead with extensive experience in retail operations. Known for exceptional communication skills and the ability to enforce inventory controls, contributing to streamlined processes and increased customer engagement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sleep Outfitters
Burlington, OH
07.2024 - 09.2025
- Assisted in managing daily store operations and team scheduling.
- Trained new staff on customer service standards and sales techniques.
- Implemented inventory controls to maintain accurate stock levels.
- Collaborated with management to develop promotional strategies for products.
- Analyzed sales reports to identify trends and improve product placement.
Team Lead
DAVACO
Huntington, WV
01.2023 - 08.2024
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Merchandising Specialist
Merchco
Huntington, WV
01.2022 - 12.2022
- Monitored stock to maintain sufficient quantity of featured product.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Displayed appropriate signage for products and sales promotions.
Fast Team Member
Tractor Supply
Huntington, WV
01.2021 - 01.2022
- Monitored stock to maintain sufficient quantity of featured product.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
CSR
AT&T Call Center
Huntington, WV
11.2017 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma - College Prep
Huntington High School
Huntington, WV, USASkills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Telecommunication skills
- Customer service expert
- Adaptive team player
- Visual merchandising
- Inventory management
- Customer relationship management
- Corporate social responsibility
- Quality control
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Product Sales
- Cross-sold services, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Assistant Manager
Sleep Outfitters
07.2024 - 09.2025
Team Lead
DAVACO
01.2023 - 08.2024
Merchandising Specialist
Merchco
01.2022 - 12.2022
Fast Team Member
Tractor Supply
01.2021 - 01.2022
CSR
AT&T Call Center
11.2017 - 01.2021
High School Diploma - College Prep
Huntington High School