John Warner
Fishers,IN
Summary
Highly-accomplished and disciplined management professional with nearly 20 years of Logistics, Fulfillment, and Operations Management experience within multiple industries. My mission is to leverage my expertise and experience to create value and impact for Companies and their stakeholders through the implementation of key organizational initiatives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
VEHO
02.2022 - Current
- Provide multi-site operational leadership to Regional Distribution Centers that connect clients to their customers by optimizing challenges within the supply chain
- Scaled volume in a new warehouse more than 10x during the first 18 months of operation resulting in Regional Profitability
- Led the top producing sort facility in the Network; productivity metrics consistently ranked in the top 3 out of 35 warehouses nationwide
- Maintained a Quality Rate above 99.5% (DPMO)
- Hand selected to create and execute training plans to onboard new Operations Managers across the Network
Logistics Manager
IKEA
01.2021 - 12.2021
- Provided Supply Chain leadership by managing the flow of retail goods directly from Suppliers and Distribution Centers located globally to the store
- Accountable for leading teams to secure availability, inventory control, and execute an efficient replenishment process to fulfill customer orders in different sales channels both in the store and via e-commerce
- Direct Reports included two salaried managers who oversaw seven team leads and 50 non-exempt co-workers
- Directly mentored five subordinates, resulting in promotions between 2018 and 2021.
- Reduced reportable safety incidents by 50% in 2018 as chairman of the safety committee
- Project Lead charged with launching a full warehouse remodel and building new routines to support e-commerce in 2020; resulted in a 26% increase in fulfillment revenue share ($11M) in 2021
Goods Flow Manager
IKEA
01.2019 - 12.2020
- Provided Logistical support by managing teams and resources in order to coordinate and optimize the flow of retail goods within the store
- Accountable for leading teams to execute an efficient replenishment process of more than 10000 products to fulfill customer orders in different sales channels both in the store and online
- Direct Reports included six team leads who oversaw 40 non-exempt co-workers
Goods Flow Leader
IKEA
01.2017 - 12.2018
- Led teams of six to ten co-workers on both the In/Outbound teams who specialized in replenishment and fulfillment of customer orders in different sales channels both in the store and online
Operations Manager
COMPANY KITCHEN
01.2011 - 12.2017
- Managed the daily operations of a large route-based food service company, operating throughout central Indiana out of four physical distribution centers
- Direct reports included seven Area Managers and 50 hourly and commission-based employees who were directly responsible for carrying out continuous improvement initiatives to ensure customer satisfaction
- Maintained a $25M customer base by monitoring the impacts of inventory levels, direct labor costs, waste percentages, and consumption on the P&L
- Assisted in the training and ongoing development of team members through coaching and performance appraisals
- Identified Key Performance Indicators (KPI) and maintained a reporting system to track and communicate performance
- Identified and corrected routing inefficiencies directly resulting in a Company savings in excess of $500K in 2013
- Appointed Project Lead in charge of transitioning to a technology-based operation resulting in a complete organizational realignment; recognized by the Chief Operating Officer for reducing department labor from 10% to 7%
- Improved customer management process allowed Sales team to grow market share to nearly 50% in a heavily saturated Indianapolis Market in 2014
Program Development Manager
UNITED STATES ARMY
01.2011 - Current
- Responsible for development, implementation, and auditing of Standard Operating Procedures and Lines-of- Instruction to nine subordinate organizations spread across the United States
- Provided technical and tactical guidance to subordinates and professional support to higher and lower echelon personnel in the accomplishment of their duties
- Prepared and updated training schedules as well as Annual Training plans
Senior Operations Manager
UNITED STATES ARMY
01.2009 - 12.2010
- Oversaw the operations of a 700 employee unit with 20 personnel and four Department Managers directly reporting
- Responsible for ensuring communication and reports were distributed effectively
- Provided timely status updates on geographically dispersed units' location on interactive maps and charts
- Assisted in developing courses of action for a geographically dispersed team spread throughout an operating environment of 46K square kilometers
Operations Manager
UNITED STATES ARMY
01.2007 - 12.2009
- Managed the training, morale and productivity of nine employees and two team leads
- Responsibilities included counseling team leads and merging the contributions of multiple teams into strategic operations worldwide in order to protect national interests of the United States of America
- Resulted in promotion ahead of peers despite having less-than the minimum time required in this position
Operations Team Lead
UNITED STATES ARMY
01.2003 - 12.2007
- Supervised a team of four entry-level employees
- Responsibilities included team integration, on-going training, team mentoring, and performance reviews
- Accountable for overall team morale and various metrics based on departmental contribution
- Drove productivity and success by stressing teamwork, flexibility, and self-motivation, which resulted in a promotion ahead of peers despite having only the minimum time required in this position
Education
BS - Organizational Leadership
Purdue University
West Lafayette, INSkills
- Operations Management
- Strategic Planning
- Payroll Reconciliation
- Performance Management
- Warehouse Management
- Order picking and Fulfillment
- Inventory Control
- Leadership Development
- P&L Management
- Capacity Planning
- Product Merchandising
- Supply Chain Management
- Military
- Startups
- Microsoft Office Suite
- Google Docs
Certification
- Certified Power Equipment Instructor- PST, IVES
- Forklifts, Scissor Lifts, Reach Trucks, Order Pickers, Powered Pallet Jacks
- Military Professional Development
- Master Leadership Course
- Senior Leadership Course
- Advanced Leadership Course
- Basic Leadership Course
- Equal Opportunity Compliance
- Lean Six Sigma
Military Achievements
- Held key leadership positions during three international deployments in support of Operation Iraqi Freedom.
- Recognized by Commanding Officer for the development of a comprehensive cross-training program enabling increased preparedness of a foreign fighting force to combat terrorism in Iraq.
- Selected above a peer group of 40 by the Senior Personnel Manager to organize, direct, and manage the company Equal-Opportunity program.
- Assessed needs of multiple foreign communities and created custom solutions to resolve complex issues involving security, utilities, sanitation, education, and healthcare.
Military Awards
- Meritorious Service Medal
- Army Achievement Medal (5)
- Army Commendation Medal (4)
- Good Conduct Medal (2)
- Global War on Terrorism
- Overseas Service
- Parachutist Badge
- Expert Infantryman's Badge
- Combat Infantryman's Badge
- Army Reserve Component Achievement Medal (3)
- Armed Forces Reserve Medal
- Iraq Campaign Medal (4)
- Non-Commissioned Officer Professional Development (4)
- Expert Marksmanship Badge
Timeline
Senior Operations Manager
VEHO
02.2022 - Current
Logistics Manager
IKEA
01.2021 - 12.2021
Goods Flow Manager
IKEA
01.2019 - 12.2020
Goods Flow Leader
IKEA
01.2017 - 12.2018
Program Development Manager
UNITED STATES ARMY
01.2011 - Current
Operations Manager
COMPANY KITCHEN
01.2011 - 12.2017
Senior Operations Manager
UNITED STATES ARMY
01.2009 - 12.2010
Operations Manager
UNITED STATES ARMY
01.2007 - 12.2009
Operations Team Lead
UNITED STATES ARMY
01.2003 - 12.2007
BS - Organizational Leadership
Purdue University
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