John Warren
Philadelphia,PA
Summary
Skilled worker with a strong work ethic and exceptional recordkeeping skills, demonstrated through improved customer satisfaction at B Auto Repair. Excelled in a customer-focused environment at Wawa/Acme Food Markets, resolving complaints, concerns, and inquries. Proven leadership and safety awareness contributed to a positive work setting, enhancing team efficiency and service quality.
Overview
11
11
years of professional experience
Work History
Automotive Mechanic
B Auto Repair
Philadelphia, PA
04.2018 - 09.2024
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
Laborer Operator
Lower Merion Township Refuse/Recycle Division
Bala, PA
09.2016 - 06.2018
- Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
- Performed frequent heavy lifting up to 75 pounds achieve company goals.
- Complied with legal and company requirements to create safe, efficient work environment.
Customer Service Representative
Wawa Food Markets
Bala, PA
08.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Acme Markets, Inc
Bryn Mawr, PA
07.2013 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma - General Studies
Robert E. Lamberton High School
Philadelphia, PA06.2012
Skills
- Record keeping skills
- Safety awareness
- Customer service
- Time management
- Attention to detail
- Strong work ethic
Timeline
Automotive Mechanic
B Auto Repair
04.2018 - 09.2024
Laborer Operator
Lower Merion Township Refuse/Recycle Division
09.2016 - 06.2018
Customer Service Representative
Wawa Food Markets
08.2016 - 06.2017
Customer Service Associate
Acme Markets, Inc
07.2013 - 06.2016
High School Diploma - General Studies
Robert E. Lamberton High School