John Washington

Owner/Manager

Washington Explosion inc.

Sardis, MS

04.2000 - Current

Collaborated with other owners on joint ventures and shared resources.
Developed strategic plans to increase profitability and efficiency.
Ensured compliance with applicable laws and regulations related to business operations.
Developed policies and procedures for the diversified retail sales and property owner business.
Managed daily operations of business, including hiring and training staff.
Monitored performance of personnel against goals set forth by the company.
Analyzed market trends to identify new business opportunities.
Conducted performance reviews for employees on a regular basis.
Identified new opportunities for growth, expansion, and diversification.
Implemented quality assurance processes to ensure product excellence.
Oversaw budgeting and financial management.
Reviewed legal documents related to business operations.
Researched potential partners in order to expand services offered.
Provided direction and guidance to employees.
Maintained relationships with existing clients by providing superior customer service.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created marketing campaigns to attract new customers.
Analyzed industry trends to develop competitive strategies.
Executed performance reviews to encourage improved productivity for team members.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Set pricing structures according to market analytics and emerging trends.
Managed sales presentations to promote product and brand benefits.
Led startup and creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Hired and trained new department managers to increase team oversight and productivity.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Formed and sustained strategic relationships with clients.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Created effective business plans to focus strategic decisions on long-term objectives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Implemented successful business strategies to increase revenue and target new markets.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Analyzed customer feedback data to develop action plans for improving services offered.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Enforced customer service standards and resolved customer problems to uphold quality service.
Managed inventory levels to meet demand without overstocking, reducing waste.
Streamlined communication channels, improving information flow and decision-making speed.
Managed risk by developing and implementing effective risk management strategies.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Managed annual budgeting and forecasting, optimizing resource allocation.
Recruited and hired qualified candidates to fill open positions.
Enhanced customer satisfaction through the development of a customer service excellence program.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed completed work to verify consistency, quality, and conformance.

Summary

Overview

Work History

Owner/Manager

Education

Automotive Repair - Automotive Engineering

High School Diploma -

Some College (No Degree) - Business Administration

Skills

Timeline

Owner/Manager

Automotive Repair - Automotive Engineering

High School Diploma -

Some College (No Degree) - Business Administration

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