John Watkins
Henderson
Summary
Dynamic food and beverage professional with extensive experience at MGM Resorts, excelling in inventory management and customer service. Proven track record in enhancing operational efficiency and implementing successful staff training programs. Adept at fostering team mentorship and driving guest satisfaction, resulting in improved service quality and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Twin Peaks Restaurants
10.2024 - 01.2026
- Assisted in managing daily operations to ensure excellent customer service and efficient workflow.
- Collaborated with management to implement training programs for staff development and performance improvement.
- Supported inventory management processes, including ordering, stock control, and loss prevention strategies.
- Executed marketing initiatives to enhance brand visibility and attract new customers within local community.
- Analyzed customer feedback to identify areas for service enhancement and operational efficiencies.
- Developed schedules for staff shifts, optimizing labor resources while ensuring adequate coverage during peak hours.
FOH Manager
Cheesecake Factory Inc
01.2023 - 10.2024
- Managed front-of-house operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored staff on service protocols and menu knowledge.
- Implemented efficient scheduling practices to optimize labor costs and service levels.
- Collaborated with kitchen team to enhance communication and streamline order processes.
- Analyzed feedback data to identify service improvement opportunities and implement changes.
- Oversaw inventory management, ensuring stock levels met operational needs without excess waste.
- Developed training materials that improved onboarding efficiency for new hires in the front-of-house team.
Food and Beverage Manager
Rivers Casino Pittsburgh
06.2020 - 03.2023
- Led food and beverage operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs for staff to enhance service quality.
- Managed inventory control, optimizing supply levels to reduce waste and costs.
- Collaborated with vendors to negotiate contracts and secure competitive pricing.
- Mentored team members, fostering a culture of excellence in service delivery.
- Implemented cost-control measures, enhancing profitability across food and beverage outlets.
- Resolved customer complaints involving food or beverage quality and service.
Beverage Manager
MGM Resorts
02.2017 - 10.2019
- Managed beverage inventory, optimizing stock levels and reducing waste.
- Developed and implemented seasonal drink menus to enhance guest experience.
- Trained staff on beverage preparation techniques and customer service standards.
- Collaborated with vendors to ensure quality product sourcing and pricing negotiations.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Managed all day-to-day operations within budgeted guidelines.
Education
High School Diploma -
Cardinal Mooney High School
Youngstown, OHSkills
- Customer service proficiency
- Inventory management
- Staff training and development
- Operational efficiency
- Cost control measures
- Marketing initiatives
- Performance analysis
- Guest satisfaction strategies
- Team mentorship
- Staff management
Certification
Serv Safe Certified
Timeline
Assistant General Manager
Twin Peaks Restaurants
10.2024 - 01.2026
FOH Manager
Cheesecake Factory Inc
01.2023 - 10.2024
Food and Beverage Manager
Rivers Casino Pittsburgh
06.2020 - 03.2023
Beverage Manager
MGM Resorts
02.2017 - 10.2019
High School Diploma -
Cardinal Mooney High School