John Weber
New Homes Sales Consultent
Lakeland,FL
Overview
19
19
years of professional experience
4
4
year of post-secondary education
Work History
Escalation Manager
Home Warranty of America/AIG
Chicago, IL
01.2021 - Current
- Same role just with a new subcontractor as they decided to close the concierge department down inside of HWA and outsourced it
- Home Warranty of America
Escalation Manager
HWA
Chicago, IL
2020.01 - 2021.01
- Received inbound calls and emails for problematic claims
- Found timely resolution to the problematic claims as well as assisted Account Executives and real estate agents with their questions regarding contracts
- Filed claims
- Handled escalations from homeowners/realtors/regional sales reps
- Controlled claim from reception to completion.
01.2015 - 01.2018
- Years) Traded stocks, bonds, crypto currency and other investment vehicles for myself during this time period.
Licensed Investment Representative
First Allied Securities
01.2014 - 01.2016
- Developed investment plans for clients
- Found Annuity plans that fit retirement goals
- General market analyzation.
Registered Assistant/Office Manager
Summit Brokerage Services
01.2013 - 01.2014
- Year) Series 7 & 63 licensed assistant
- Managed day to day operations, scheduling, lead generation and advertising.
Georgia Southern University Student/ Student Services
01.2009 - 01.2012
- Years) Worked at and attended Georgia Southern University
- Studied Business Management with an emphasis in small business management
- Worked in student services as a tutor in math, additionally helped in community event planning for the student body.
Marketing Director/Internet Lead Coordinator
Chapman Realty
01.2005 - 01.2011
- Years) Developed and implemented all advertising, marketing, and public relation functions responsible for administering marketing for other builder/developers on contract basis
- Internet lead generation through advertising and social media.
Customer Service Agent
Atlantic Southeast Airlines
01.2008 - 01.2009
- Responsible for local ticket sales and reissue
- Handled customer complaints directly as well as baggage claims
- Managed boarding process and turnaround process for plane pull-in and departure.
References
references
Jessica Hill, Director of HR Dr. Horton Orlando Division - 863-398-3300
Kelly Carver Dr Horton Head of HR – 817-390-8200 x 4331
Jacqueline Dacquisti – Team Leader/Supervisor Escalations Department Home Warranty of America – 773-895-6495
Kimberly Heenan - Team Leader/Supervisor Escalations Department Home Warranty of America – 4802973845
Michelle Hughes – AIG Team Leader with Concierge Department - 9132788425
Additional Information
- LICENSES, EDUCATION AND AFFILIATIONS , Golden Isles Chamber of Commerce Community Ambassador Previously Held Series 7 & 63 Securities Licenses (Expired Currently) Georgia Southern University, 2009-2012 President’s List/Dean’s List Experienced with Microsoft Office and Excel Florida Real Estate License (Current)
Education
Associate of Science - Business
Georgia Southern University
Statesboro, GA 01.2009 - 12.2009
Skills
- Escalation Management
- Information Updates
- Procedures Scheduling
- Effective Multitasking
- Website Navigation
- Electronic Systems
- User Experience
- Customer Needs Assessments
- Customer Care
- Loss Mitigation
- Job Assignments
- Customer Satisfaction
- Professional Relationships
- Assignment Delegation
- Microsoft Dynamics AX
- Issue Resolution
- Client Rapport-Building
- Confidentiality Requirements
- Online Systems
- Handling Complaints
- Investigate Claims
- Administration and Operations
Summary
Flexible Escalation Manager works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Timeline
Escalation Manager
Home Warranty of America/AIG
01.2021 - Current
Escalation Manager
HWA
2020.01 - 2021.01
01.2015 - 01.2018
Licensed Investment Representative
First Allied Securities
01.2014 - 01.2016
Registered Assistant/Office Manager
Summit Brokerage Services
01.2013 - 01.2014
Associate of Science - Business
Georgia Southern University
01.2009 - 12.2009
Georgia Southern University Student/ Student Services
01.2009 - 01.2012
Customer Service Agent
Atlantic Southeast Airlines
01.2008 - 01.2009
Marketing Director/Internet Lead Coordinator
Chapman Realty
01.2005 - 01.2011
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