- Participating in fundraising events to support local charities, schools, or community projects
- Running
- Music
- Photography
- Personal Development and Self-Improvement
John Welborn
Kannapolis,NC
Summary
- Fifteen years of airline experience - with the past ten years in a leadership role in various departments in the Piedmont Airlines operation in CLT.
- Proven record of effective leadership through employee accountability and training/development.
- Extensive knowledge of various airline software programs such as: QIK, Prime, Deviate, and GS RealTime .
- Experience in responding workplace incidents/emergencies in an effective manner.
- training in mediation and de-escalation or workplace conflicts.
- Strong focus on achieving results, adapting to changing needs.
- 9 years of experience in scheduling staff to adequately cover workplace assignments. This includes creating shifts based on the company budgeted hours that also aligned with the employee's Union Contract.
Overview
10
10
years of professional experience
Work History
Customer Ops Duty Manager
Piedmont Airlines
09.2021 - 09.2025
- Scheduled and organized daily shift rotations for a team of up to 150 employees.
- Managed disciplinary processes for employees & leadership who failed to adhere to company policies or procedures.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Scheduled and led weekly/quarterly business meetings with employees and leadership.
- worked cooperatively with Human Resources to complete company investigations into performance issues, employee allegations & concerns, & harassment claims.
Bag Room Manager
Piedmont Airlines
01.2019 - 09.2021
- Oversight of all baggage departments (ABR, Ozone, C-Belt, T-Point)
- Creating schedules for all work areas & setting goals
- Making sure supervisors are keeping safety as the number one priority
- Accountability & coaching/development for all employees
- Revamped the training process within the Bag Room operation to provide employees greater knowledge and setting them up for success.
Ramp Unit Manager
Piedmont Airlines
01.2016 - 01.2019
- Ensured employees were working safely and efficiently
- Timely completion of job responsibilities
- Maintaining a presence in the work area to ensure safe, on-time departures
- Keeping communication within various departments (Tower, Bag Room, etc.) to make sure policies and procedures were followed.
Education
General Studies -
Patrick Henry Community College
12.2007
High School Diploma -
Patrick Country High School
12.2005
Skills
- Conflict de-escalation & mediation training
- Out-Station Experience
- MS Office Suite
- Employee Development
- Team Supervision
- Delegation of tasks
- Verbal and written communication
- Policy Enforcement
- Team member scheduling
- Professionalism and Integrity
- Team building
- Organization of staff training
- Operational oversight
- Goal setting
- Inventory management
- Performance management
- Facilities maintenance
- Project coordination
Accomplishments
- Real American Hero Award - Award recieved from American Airlines when I promptly responded to a health emergency an airline employee was experiencing. My decision making and calls to emergency services kept a bad situation from becoming worse.
Interests
Timeline
Customer Ops Duty Manager
Piedmont Airlines
09.2021 - 09.2025
Bag Room Manager
Piedmont Airlines
01.2019 - 09.2021
Ramp Unit Manager
Piedmont Airlines
01.2016 - 01.2019
High School Diploma -
Patrick Country High School
General Studies -
Patrick Henry Community College