JOHN WELLS
Hamden,CT
Summary
Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills. Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
17
17
years of professional experience
Work History
Store Leader
Seven Eleven
Stafford Springs, CT
12.2021 - Current
- Stafford Springs
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Controlled costs consistently to effectively eliminate waste and increase profits.
Area Manager Delivery
Amazon
10.2017 - 12.2021
- DDA8
- Subject matter expert for all DA and DSP process areas in the station (Load Out, On Road Execution, RTS)
- Conduct weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback
- Partner with regional Fleet Management leadership to validate and confirm vehicle demand during peaks and ramps
- Monitor Driver staffing and fleet pipeline to ensure sufficient capacity
- Supervised delivery staff and general productivity.
- Scheduled regular equipment and fleet maintenance.
- Handled day-to-day shipping and receiving overseeing more than 60,000 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Restaurant General Manager
Taco Bell
Llano, TX
02.2009 - 06.2017
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
- Controlled portion sizes and garnishing for optimal cost controls
- Scheduled and directed staff in daily work assignments to maximize productivity
Route Sales Driver
Alpha Baking
Chicago, IL
04.2007 - 06.2008
- Achieved client loyalty through consistent quality, productivity, service and proactive management
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience
- Drove up to 50 miles daily using straight truck to deliver products
- Ensured all product displays met company specifications regarding placement, date codes and pricing
- Consulted with customers to gain feedback and address concerns with products or services
Route Delivery Driver
Krispy Kreme
Chicago, IL
10.2004 - 06.2007
- Supplied wide range of customers with key products in alignment with specified amounts and schedules
- Ensured all product displays met company specifications regarding placement, date codes and pricing
- Consulted with customers to gain feedback and address concerns with products or services
Education
Associate of Arts - Business Administration and Management
Prairie State College
2019
High School Diploma - undefined
Crete Monee High School
1996
Skills
- Vehicle operation
- Vehicle safety
- Shipping and receiving
- Route planning
- Handling Complaints and Inquiries
- Strong Communication and Interpersonal Skills
- Sales Strategies
- Excellent Written and Verbal Communication
- Reporting and Performance Analysis
Timeline
Store Leader
Seven Eleven
12.2021 - Current
Area Manager Delivery
Amazon
10.2017 - 12.2021
Restaurant General Manager
Taco Bell
02.2009 - 06.2017
Route Sales Driver
Alpha Baking
04.2007 - 06.2008
Route Delivery Driver
Krispy Kreme
10.2004 - 06.2007
Associate of Arts - Business Administration and Management
Prairie State College
High School Diploma - undefined
Crete Monee High School
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