John Welsh
General Manager
Midvale,UT
Summary
A 20 year background in Business Management and Team Leadership, including US military service. An experienced leader in the call center environment as well as collections and some pre-legal work. A serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Helped orchestrate optimal resource utilization to handle expected operational needs. Also a sales leader with sound judgment, good planning abilities and interpersonal communication strengths with an emphasis on increasing revenues and expanding margin. Adaptive and deadline-oriented individual who consistently executes and completes multiple projects in high-stress environments.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Uhaul Moving And Storage
Savannah, GA
03.2022 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
General Manager
Uhaul Company Of Utah
Murray, UT
12.2009 - 03.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Directed successful operational turnaround, increasing profitability to over $1.8 Million annually starting in 2009.
Education
Urban Planning
University of Utah
Salt Lake City, UT2007
Skills
- Hiring and Onboarding
- Management Team-Building
- Microsoft Office
- Cost Management
- Business Management Principles
- Financial Management
- Department Oversight
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Business Leadership
Timeline
Assistant Manager
Uhaul Moving And Storage
03.2022 - Current
General Manager
Uhaul Company Of Utah
12.2009 - 03.2022
Urban Planning
University of Utah
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