Summary
Overview
Work History
Education
Skills
Links
Timeline
StoreManager
John Westgarth

John Westgarth

Dallas,United States

Summary

General Manager with 9+ years of experience in optimizing operations and enhancing team efficiency. Proficient in inventory oversight, talent recruitment, and KPI tracking, consistently driving sales and customer satisfaction. Dedicated to fostering a collaborative work environment and elevating performance standards across the board.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

9
9
years of professional experience

Work History

Store Manager

World Of Jean & Tops DBA Tilly's
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • .
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

General Manager

Aaron's Furniture at Salem
05.2024 - 08.2024
  • Managed weekly inventory and account management, ensuring accurate records and customer satisfaction.
  • Trained and hired staff, improving team efficiency and service quality.
  • Scheduled deliveries and services, resolving customer complaints effectively.
  • Conducted field visits for non-renewed customers, boosting retention rates.
  • Negotiated with customers, achieving significant sales growth.

Store Manager

Psycho Bunny at Portland
04.2023 - 05.2024
  • Led high-level customer service initiatives, enhancing client satisfaction and retention rates.
  • Managed inventory control, ensuring optimal stock levels and reducing discrepancies by 15%.
  • Oversaw hiring processes, selecting and onboarding top talent to strengthen team performance.
  • Trained staff, fostering skill development and improving overall store efficiency.
  • Executed multitasking strategies, streamlining operations and boosting productivity.

Store Manager/ Dm Support

Pacsun at Portland
01.2018 - 11.2022
  • Managed multiple locations, ensuring operational excellence and profitability.
  • Supported District Manager, contributing to district growth and profitability.
  • Oversaw 15 stores in the District Manager's absence, maintaining high performance standards.
  • Developed merchandising strategies for impactful product presentations.
  • Forecasted sales, inventory, and labor needs, optimizing quarterly and annual budgets.
  • Led full-cycle recruiting and training for store managers, enhancing team capabilities.
  • Analyzed KPIs to identify financial strengths and weaknesses, implementing corrective actions.
  • Implement cutting-edge recruiting methods, enhancing team quality. Develop and execute manager training programs, elevating district-wide performance standards.

Manager In Training

Buckle at Salem OR
01.2017 - 01.2018
  • Managed daily store operations, enhancing staff productivity and customer satisfaction.
  • Implemented an efficient inventory system, boosting sales and reducing waste.
  • Fostered team cohesion through mentorship, improving employee retention and performance.

Store Manager

Journeys at Woodburn OR
01.2017 - 01.2018
  • Enhanced team efficiency through targeted feedback and training, boosting service quality.
  • Managed budgets and controlled expenses with precise loss prevention and inventory tactics.
  • Set performance standards, conducted evaluations, and implemented necessary corrective measures.
  • Implemented creative solutions to streamline inventory processes, resulting in reduced shrinkage and improved product availability for customers.
  • Fostered a positive work environment, mentoring staff to develop their skills and achieve personal and professional growth within the company.

Education

Leadership & Decision Making

U.S Army at Fort Knox
10.2013

Highschool Diploma - undefined

Dalla High School at OR
06.2003

Skills

  • Operations Management
  • Leadership Development
  • KPI Tracking
  • Inventory Oversight
  • Talent Recruitment
  • Product Merchandising
  • Employee Training
  • Budget & Labor Forecasting
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Inventory management
  • Cash management
  • Retail inventory management
  • POS systems
  • Recruitment and hiring
  • Team motivation

Links

LinkedIn

Timeline

Store Manager

World Of Jean & Tops DBA Tilly's
08.2024 - Current

General Manager

Aaron's Furniture at Salem
05.2024 - 08.2024

Store Manager

Psycho Bunny at Portland
04.2023 - 05.2024

Store Manager/ Dm Support

Pacsun at Portland
01.2018 - 11.2022

Manager In Training

Buckle at Salem OR
01.2017 - 01.2018

Store Manager

Journeys at Woodburn OR
01.2017 - 01.2018

Highschool Diploma - undefined

Dalla High School at OR

Leadership & Decision Making

U.S Army at Fort Knox

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