John Westmoreland
Callahan,FL
Summary
Customer Manager offering 30+ year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner Operator
Self-employed
Callahan, FL
01.2021 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Project Manager, Client Services
Triten Contractors
Jacksonville, FL
03.1999 - 12.2020
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Store Manager
Paul Lewis Tire
Jacksonville, FL
01.1992 - 02.1999
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - General Contractor Exam
AAA Construction School
Jacksonville, FLClass A CDL - Truck And Bus Driving
National Training, Inc.
Orange Park, FL2013
High School Diploma -
West Nassau County High School
Callahan, FL05.1986
Skills
- Time Management
- Document Management
- Customer-Oriented
- Dependable and Reliable
- Schedule Management
- Quality Assurance
- Problem Solving
- Organizational Skills
- Project Management
- Sales Negotiation
Additional Information
Devoted Husband of 25 years
Loving Father of 4 and Grandfather of 9
Care for elderly Mother
Certification
Florida Gold Ready to Work Certification
Class A CDL with Hazmat and Tanker Endorsement
TWIC Badge
MARSEC Security Trained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Owner Operator
Self-employed
01.2021 - Current
Project Manager, Client Services
Triten Contractors
03.1999 - 12.2020
Store Manager
Paul Lewis Tire
01.1992 - 02.1999
No Degree - General Contractor Exam
AAA Construction School
Class A CDL - Truck And Bus Driving
National Training, Inc.
High School Diploma -
West Nassau County High School