JOHN WHEATLEY
Edgewater,FL
Summary
Customer Success Expert Engineer with over 20 years of extensive experience managing large-scale streaming systems and live broadcast environments, adept in managing the reliability and performance of critical media delivery infrastructure. Adept at automated functional, performance, and resilience testing to optimize service delivery and improve the user experience. Proven ability to resolve complex network issues for robust media streaming capabilities across diverse platforms. Maintained and troubleshot web-based non-linear editing systems for major broadcasters, driving seamless integration and operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Success Expert Engineer
Avid Technology, Inc.
01.2001 - 01.2024
- Led troubleshooting projects, providing expert guidance on optimizing server and application performance on cloud-based platforms for technical seminars for new product information
- Designed training guides, setting up demos with DevOps and training educational teams for troubleshooting new cloud-based platforms
- Worked with development and QA teams to ensure seamless integration of Avid systems with client infrastructures for long term software releases, patches, and system level security updates
- Ensured 100% on-time integration for all client deployments during the product management life cycle of the software/platform
- Collaborated with major broadcast networks to understand needs, deliver tailored solutions and maintain strong client relationships
- Worked directly with Professional Services, Product Management and technical account managers to provide on-air support for newly deployed newsroom facilities to ensure site reliability
- Diagnosed and resolved network and NLE issues across diverse large scale newsroom environments, improving system reliability on backend stacks (Linux clusters) hosting the Avid Cloud UX platform addressing site-wide authentication failures, media off-air emergencies, metadata search issues and problems sending content to air
Field Radio Operator
United States Marine Corp Reserves
01.2004 - 01.2011
- Operated and maintained communication systems during field operations
- Established contact through frequency management
- Processed and logged messages, utilizing cryptographic codes
- Maintained and repaired communication equipment
- Planned and coordinated communication operations
Education
Bachelor of Science (B.S.) - Communications, Media Studies
Norwich University
Skills
- Linux
- Server configuration
- Networking
- SaaS applications
- Microsoft Office 365
- Web-based NLE
- Media Workflow Consulting
- Bash
- HTML
- C
- Microsoft Azure Media Delivery
- Kubernetes
- Docker
- Quality assurance
- Technical documentation
- Team collaboration
- Project coordination
Accomplishments
- Supervised team of 7+ direct reports.
- Documented and resolved a situation where 120 journalists could not enter their work stations, which led to Sinclair Broadcasting publishing on-time and without error.
- Resolved product issue through consumer testing.
- Collaborated with team of 20+ engineers in the development of a new network infrastructure for Al Jazeera Network.
Certification
Cloud UX
Python
CCNA
Microsoft Teams
Jira
C++
MediaCentral
Avid SDC
Timeline
Field Radio Operator
United States Marine Corp Reserves
01.2004 - 01.2011
Customer Success Expert Engineer
Avid Technology, Inc.
01.2001 - 01.2024
Bachelor of Science (B.S.) - Communications, Media Studies
Norwich University
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