John Willey
Mashpee,MA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Service Manager
Harwich Port Heating and Cooling
Harwich Port, MA
12.2012 - 09.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Service Technician
Bourque Heating & Cooling
Hyannis, MA
01.2010 - 12.2012
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
Service Technician
Souza's Heating & Air Condition
East Orleans, MA
04.2004 - 01.2010
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
Education
High School Diploma -
Cape Cod Tech
Harwich, MA06-2002
Skills
- Customer Service
- Shift Scheduling
- Productivity monitoring
- Relationship Building
- Service Documentation
- Resource Allocation
- Service Quality Management
- Supply procurement
- Estimating and Quoting
- Work Planning and Prioritization
- Policy and Procedure Enforcement
- After-sales support
- Staff Supervision
- New Employee Hiring
- Conflict Resolution
- Multiple Priorities Management
- Employee Training and Development
- Schedule Management
- Inventory Management
- Customer Service Management
- Goal Setting
- Workflow Management
- Team Leadership
- Time Management
Timeline
Service Manager
Harwich Port Heating and Cooling
12.2012 - 09.2024
Service Technician
Bourque Heating & Cooling
01.2010 - 12.2012
Service Technician
Souza's Heating & Air Condition
04.2004 - 01.2010
High School Diploma -
Cape Cod Tech
Similar Profiles
Denise BalboniDenise Balboni
Administrative Assistant at Harwich Port Heating & CoolingAdministrative Assistant at Harwich Port Heating & Cooling
Peggy KeyPeggy Key
Office Manager at Rogers Heating and Cooling Inc.Office Manager at Rogers Heating and Cooling Inc.
Devon DingessDevon Dingess
Install Technician at Schar Heating And CoolingInstall Technician at Schar Heating And Cooling