John Willey
Mashpee,MA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
20
20
years of professional experience
Work History
Service Manager
Harwich Port Heating and Cooling
Harwich Port, MA
12.2012 - 09.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Service Technician
Bourque Heating & Cooling
Hyannis, MA
01.2010 - 12.2012
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
Service Technician
Souza's Heating & Air Condition
East Orleans, MA
04.2004 - 01.2010
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Tested repaired items to ensure functionality before returning them to customers.
Education
High School Diploma -
Cape Cod Tech
Harwich, MA06-2002
Skills
- Customer Service
- Shift Scheduling
- Productivity monitoring
- Relationship Building
- Service Documentation
- Resource Allocation
- Service Quality Management
- Supply procurement
- Estimating and Quoting
- Work Planning and Prioritization
- Policy and Procedure Enforcement
- After-sales support
- Staff Supervision
- New Employee Hiring
- Conflict Resolution
- Multiple Priorities Management
- Employee Training and Development
- Schedule Management
- Inventory Management
- Customer Service Management
- Goal Setting
- Workflow Management
- Team Leadership
- Time Management
Timeline
Service Manager
Harwich Port Heating and Cooling
12.2012 - 09.2024
Service Technician
Bourque Heating & Cooling
01.2010 - 12.2012
Service Technician
Souza's Heating & Air Condition
04.2004 - 01.2010
High School Diploma -
Cape Cod Tech
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