John William Burston
FIFO - Trade Assistant / Emergency Response Team
Gold Coast,Australia
Summary
Dynamic aviation and hospitality professional with a decade of diverse global experience, including top-tier service delivery at Etihad Airways. Proven expertise in providing outstanding customer service, thriving in high-pressure environments, and enjoy working in a team across diverse cultures. Dedicated to crafting unforgettable guest experiences, prioritizing safety, and upholding industry standards. Excited to bring my talents to the Riyadh Air cabin crew team.
Overview
20
20
years of professional experience
6056
6056
years of post-secondary education
Work History
In-Flight Chef (First Class Manger)
Etihad Airways
03.2016 - 02.2019
- Delivered fine dining experiences in First Class and 'The Residence,' exceeding luxury service expectations.
- Assisted cabin crew in Business and Economy Class when needed, supporting a seamless inflight operation.
- Completed comprehensive cabin crew safety and emergency training while UAE-based.
- Managed inflight issues professionally, ensuring passenger comfort and safety.
- Consistently maintained attention to detail in presentation and service delivery.
Trade Assistant / Emergency Response Team Mining
HAYS
08.2024 - Current
- Assisted on mining sites in tool maintenance, safety checks, and general support.
- Adapted to 12-hour shifts in remote environments.
- Assisted in electrical installations, enhancing building functionality and safety.
- Ensured workplace safety, conducting regular checks and maintaining equipment to prevent accidents.
- Participated in ongoing training sessions and workshops to stay current on the latest advancements in emergency medical services.
- Assisted in stabilizing patients'' conditions during transport to medical facilities, ensuring their safety and comfort.
Travel Consultant
American Express Global Business Consulting
09.2023 - 03.2024
- Planned and coordinated travel itineraries for high-profile clients.
- Advised travelers on international requirements and managed last-minute changes.
- Delivered outstanding service, strengthening client relationships.
Chef
Collar
11.2022 - 09.2023
- Prepared meals for large-scale mine site operations across day and night shifts.
- Led kitchen teams and adapted to varying site conditions and teams.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Maintained well-organized mise en place to keep work consistent.
Health Screener
Dept. of Health
09.2021 - 09.2022
- Supported hospital staff during pandemic with compliance, safety, and emergency response.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Addressed patient concerns with empathy and professionalism, fostering trust in the screening process.
- Utilized electronic medical record systems proficiently to track patient data and maintain up-to-date records efficiently.
Manager / Chef
Café Franz
07.2019 - 12.2020
- Oversaw A La Carte service, staffing, and daily operations.
- Managed food quality, hygiene, and international customer satisfaction.
- Hired, managed, and trained kitchen staff.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
Chef
Qualia (Luxury Resort)
03.2019 - 06.2019
- Provided 6-star fine dining service in Australia's premier luxury resort.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Mentored junior chefs in culinary techniques
Chef
Hotel Watermark/ Southport Sharks
01.2006 - 01.2016
- Worked across high-end restaurants including Southport Sharks and Hotel Watermark.
- Maintained well-organized mise en place to keep work consistent.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
STCW Safety Certifications - Firefighting, Survival, Safety, Security
Australian Maritime College
Tasmania 01-2024
Medical ENG1 -
Launceston
Tasmania Small Powerboat & RIB Master - undefined
Laguna Indonesia
Certificate III in Commercial Cookery - undefined
Careers Australia Institute
Senior High School Certificate -
Marymount College
Gold CoastSkills
- First Class & Premium Cabin Service
- Emergency & Safety Procedures
- Cross-Cultural Communication
- High-End Hospitality & Fine Dining
- Team Collaboration & Leadership
- FIFO/Mine Site Experience
- Customer Care & Problem Solving
- Adaptability & Professionalism
Licenses And Additional Training
- Valid Australian Passport
- Valid Manual Driver's Licence
- First Aid Certified
- Barista Training
- Silver Service (Etihad)
- Wine & Beverage Knowledge
- Completed multiple Mining Safety Modules
Interests And Personal Qualities
- Passionate about travel and global cultures
- Completed photography and editing courses
- Adventurous: Skydiving Dubai, Whale Shark snorkeling
- Health conscious: running, cycling, gym
- Excellent fitness and stamina
- Willing to relocate
Timeline
Trade Assistant / Emergency Response Team Mining
HAYS
08.2024 - Current
Travel Consultant
American Express Global Business Consulting
09.2023 - 03.2024
Chef
Collar
11.2022 - 09.2023
Health Screener
Dept. of Health
09.2021 - 09.2022
Manager / Chef
Café Franz
07.2019 - 12.2020
Chef
Qualia (Luxury Resort)
03.2019 - 06.2019
In-Flight Chef (First Class Manger)
Etihad Airways
03.2016 - 02.2019
Chef
Hotel Watermark/ Southport Sharks
01.2006 - 01.2016
Small Powerboat & RIB Master - undefined
Laguna Indonesia
Certificate III in Commercial Cookery - undefined
Careers Australia Institute
STCW Safety Certifications - Firefighting, Survival, Safety, Security
Australian Maritime College
Medical ENG1 -
Launceston
Senior High School Certificate -
Marymount College
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