John Williams
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
2 location store manager
Cellular Advantage
05.2014 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Delivery/Kitchen support
Casey's General Store
08.2017 - 10.2019
- Fill and take phone calls/Internet orders
- Make and overlook the pizza preparation process
- Minimize delivery errors in location
Night manager
Krueger's BP
01.2010 - 05.2014
- Opening and closing store, Putting away new inventory on a weekly basis, Training new employees, Helping out in other locations
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Sales Professional
Superior Shed Sales
04.2013 - 03.2014
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Reached performance objectives and generated over $300,000 in sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
Education
Business Management -
Kaplan University
08.2014
Skills
- Partnership Building
- Customer Service Management
- Employee Training
- Team Development
- Personnel Development
- Shift Scheduling
- Operations Management
- Store Merchandising
- Talent Recruitment
- Retail Inventory Management
- Payroll Management
- Problem-Solving
- Employee Terminations
- Order Management
- Security System Monitoring
- Team Building and Leadership
- Inventory Management
- Leading Staff Meetings
- Leadership Development
Timeline
Delivery/Kitchen support
Casey's General Store
08.2017 - 10.2019
2 location store manager
Cellular Advantage
05.2014 - Current
Sales Professional
Superior Shed Sales
04.2013 - 03.2014
Night manager
Krueger's BP
01.2010 - 05.2014
Business Management -
Kaplan University
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