John Williams
Vero Beach,FL
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 31 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics. Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance. Hardworking skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Expert Tech with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.tech Skilled Boatswain's Mate with extensive and dedicated service in Navy. Brings expert knowledge of marine operations, maintenance requirements and cargo handling. Accomplished in maintaining team and vessel safety and expertly responding to emergencies.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Service Technitian
brandts appliances
Vero Beach, Florida
08.2016 - 04.2024
- Repaired faulty components such as motors, pumps, valves, switches.
- Adhered to quality assurance procedures during every stage of the service process.
- Performed onsite repair of equipment at customer locations.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Traveled to customer locations to complete work for pre-set appointments.
Service Technitian
Same Day Appliance Service/global Appliance Service
Houston, TX
05.2010 - 08.2017
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Communicated with vendors regarding supply orders and delivery timelines.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Maintained certifications and completed training on systems and components.
- Reconditioned and repaired machine systems and components to return to operation.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Installed new components or replaced defective parts to restore functionality.
Service Technician
Sears
Baltimore , Maryland
12.2000 - 10.2008
- Tested repaired items to ensure functionality before returning them to customers.
- Troubleshot electrical circuits using schematics and diagrams.
- Maintained accurate records of service calls, repairs, and parts used.
- Conducted preventive maintenance on a variety of machines and systems.
- Diagnosed problems and determined solutions for various customer issues.
- Adhered to quality assurance procedures during every stage of the service process.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Maintained certifications and completed training on systems and components.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
Q37 Radar Operator
US Army National Guard
York, Pennsylvania
11.1989 - 10.1994
- Monitored and tracked aircrafts, ships, and other objects in the sky or on the sea using radar equipment.
- Utilized specialized software applications to analyze large amounts of data quickly.
- Responded promptly to requests from supervisors regarding operational matters.
- Conducted tests of radar systems to ensure proper functioning and accuracy.
- Performed data analysis of detected targets for further evaluation.
- Developed tactical combat plans to assist with air defense operations.
- Verified accuracy of data collected from radar systems before releasing it for use.
- Coordinated efforts between multiple teams working towards a common goal.
- Operated communication devices to coordinate activities between ground personnel and air traffic controllers.
Aviation Boatswain's Mate
US Navy
Norfolk, VA
11.1986 - 11.1989
- Received verbal instructions from higher ranking officers regarding mission objectives or tasks.
- Conducted preflight inspections to ensure all safety measures were properly followed prior to takeoff or landing.
- Inspected various parts of an airplane such as landing gear assemblies, brakes or wings for defects or damage.
- Worked with other aviation personnel to ensure proper handling and movement of aircraft.
- Participated in emergency drills to maintain proficiency in responding to hazardous situations.
- Performed daily maintenance on aircraft arresting gear and flight deck equipment.
- Responded quickly to any changes needed for an effective mission completion.
- Conducted drills to ensure crew members are familiar with emergency procedures.
- Secured cargo within holds using lashings and dunnage materials.
- Supervised the painting of decks, bulkheads, and superstructure areas.
- Maintained records of inspections and repairs performed on deck equipment.
Education
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA06-1984
Skills
- Work Documentation
- Equipment Troubleshooting
- Quality Assurance
- Regulatory Compliance
- Customer Service
- Preventive Maintenance
- Technical Support
- Flexible and Adaptable
- Hand tool knowledge
- Professional and Courteous
- Attention to Detail
- Installation and Repair
- Valid Driver's License
- Troubleshooting and analysis
- Punctual and Reliable
- Diagnostics expertise
- Scheduling and Coordination
- Testing and evaluation
- Troubleshooting and diagnosis
- Customer Relationship Management
- Rapport Building
- Analytical Thinking
- Diagnostic Testing
- Maintenance and repair
- Problem and Issue Resolution
- Mechanical abilities
- Troubleshooting skills
- Hand tools proficiency
Accomplishments
- 2016 technician of the year at Same Day Appliance
- 2019 3rd quarter Outstanding Achievement Award at Brandts Appliance
Certification
- EPA Refrigant Recovery License
Timeline
Service Technitian
brandts appliances
08.2016 - 04.2024
Service Technitian
Same Day Appliance Service/global Appliance Service
05.2010 - 08.2017
Service Technician
Sears
12.2000 - 10.2008
Q37 Radar Operator
US Army National Guard
11.1989 - 10.1994
Aviation Boatswain's Mate
US Navy
11.1986 - 11.1989
High School Diploma -
Kennard-Dale High School
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