John Williams
Redford,MI
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at Pepboys Parts And Auto. Excelled in problem-solving and vehicle inspection, significantly improving shop productivity. Demonstrated dependability and expertise in customer service, leading to a marked increase in customer trust and safety standards.
Overview
6
6
years of professional experience
Work History
Lube Technician
Pepboys Parts And Auto
01.2024 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
Manager
Popeyes Chicken
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Counts/Picker Packer
Amazon
04.2023 - 03.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Picked and packed order items.
Education
High School Diploma -
Clearance Ville Highschool
Livonia, MI06-2021
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Tire changing and rotation
- Fluid checks
- Oil changes
- Safety checks
- Vehicle inspection
- Replacing parts
Timeline
Lube Technician
Pepboys Parts And Auto
01.2024 - Current
Counts/Picker Packer
Amazon
04.2023 - 03.2024
Manager
Popeyes Chicken
05.2019 - Current
High School Diploma -
Clearance Ville Highschool
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