John Williams
Strasburg,VA
Summary
Skilled Communications Support Specialist with a proven track record at the US Army, enhancing communication capabilities to 85% efficiency in challenging environments. Expert in technical solution analysis and customer service, I excel in training personnel and troubleshooting. Recognized for creative problem-solving and exceptional service, I bring valuable technical and interpersonal skills to any team.
Overview
7
7
years of professional experience
Work History
Communications Support Specialist
US Army
Fort Campbell North, TN
04.2021 - 12.2024
- Provided enhanced communication ability in less-than-ideal areas to support our nation's allies and supporting units.
- Trained new soldiers on communication tactics, and gave refresher courses to older soldiers to make sure they're aware of any changes to the information.
- Focused on maintenance for our radio equipment and was able to bring my unit from 40% communication capable to 85% capable in the span of 2 weeks.
- Provided leaders and subordinates with knowledge on how to enhance their communication ability when equipment was damaged or still operable to reach farther than intended.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Communication Support specialist
US Army
Ansbach, Germany
02.2019 - 02.2021
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
Strasburg High School
Strasburg, VA06-2017
Skills
- Technical solution analysis
- Failure resolution
- Debugging
- Technical assistance
- Customer service
- Ticket management
- Troubleshooting and Diagnostics
- Hardware troubleshooting
- Technical background
- Operating systems
- Training and coaching
Accomplishments
- Received multiple Army Achievement medal
- Received Army Accommodation medal
- Army Good Conduct Medal
- Humanitarian service medal
- Global War On Terrorism
- National Defense Service Medal
- Over-seas Award
- Army service medal
Timeline
Communications Support Specialist
US Army
04.2021 - 12.2024
Communication Support specialist
US Army
02.2019 - 02.2021
High School Diploma -
Strasburg High School