John Williams
Dallas,GA
Summary
Dynamic Area Director with a proven track record at Peachtree Restaurant Partners, excelling in staff training and development. Achieved a 2% increase in beverage sales through innovative strategies while fostering a culture of accountability. Skilled in multi-unit management and quality control, driving operational excellence and enhancing team performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Area Director
Peachtree Restaurant Partners
07.2020 - 08.2025
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Increased beverage sales 2% by creating a Beverage Boot Camp to retrain and focus servers and hosts on how to suggestive sell.
- Launched the "Safety Culture" app and created templates used for all daily and weekly inspections and audits.
- Reduced Normalized Guest Complaints to under a 1.0 rating as a market.
- Performed audits to train the management teams on reducing and controlling loss, ensure food safety and meet Operational Evaluation objectives.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Assisted in recruiting, hiring and training of team members and managers.
- Trained and guided team members and managers to maintain high productivity and performance metrics.
General Manager
Alliance Pancake Partners
10.2015 - 07.2020
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales by over 10% and one of the highest profitability margins in the franchise. (Bike Nights, Car Shows, American Legion Bingo Nights)
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
NRO General Manager
Cookout
05.2013 - 10.2015
- Hired and trained full crews for 12 new stores opening in Georgia.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided guidance to personnel in navigating and resolving snags in productivity to maintain a consistent window time of less then 30 seconds.
General Manager
Apple Creek (Applebee's)
06.2008 - 04.2013
- Increased overall company efficiency by streamlining operations through implementing Rosnet for scheduling, placing truck orders and streamlining the inventory process.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with alcohol vendors.
- Generated a 30% sales growth on Thursday nights through Karaoke and creative nightly drink specials.
- Boosted employee retention by fostering positive work environment.
General Manager
Ryan's Grill And Buffet
Athens, Georgia
11.1995 - 05.2008
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with catering generating up to additional $1700 in weekly sales.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Shiloh
Snellville, GA05.1992
Skills
- Staff training and development
- Proctor for ServSafe
- Quality control
- Multi-unit management
Certification
- Registered ServSafe Proctor Certification #6751904
- ServSafe: Food Protection Manager Certification #27490887
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of up to 240 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proctored over 300 ServSafe Exams
Timeline
Area Director
Peachtree Restaurant Partners
07.2020 - 08.2025
General Manager
Alliance Pancake Partners
10.2015 - 07.2020
NRO General Manager
Cookout
05.2013 - 10.2015
General Manager
Apple Creek (Applebee's)
06.2008 - 04.2013
General Manager
Ryan's Grill And Buffet
11.1995 - 05.2008
High School Diploma -
Shiloh
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