Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
John Williams

John Williams

Leon,WV

Summary

Dynamic Loss Prevention Manager with extensive experience at Fruth Pharmacy, adept at implementing theft prevention techniques and enhancing customer service excellence. Proven track record in reducing inventory shrinkage through effective training and surveillance monitoring, while fostering strong relationships with law enforcement and staff to ensure a secure shopping environment.

Overview

26
26
years of professional experience

Work History

Loss Prevention Manager

Fruth Pharmacy
01.2022 - Current
  • Developed and implemented loss prevention strategies to mitigate theft and inventory shrinkage.
  • Conducted comprehensive audits of inventory management systems to ensure compliance with company policies.
  • Trained and mentored staff on effective loss prevention techniques and customer service protocols.
  • Analyzed incident reports to identify trends, implement corrective actions, and improve security measures.
  • Collaborated with law enforcement in investigations of theft-related incidents to enhance recovery efforts.
  • Established partnerships with local businesses to create community awareness programs addressing shoplifting issues.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Reviewed and updated store security policies and procedures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Created and maintained records of security incidents and investigations.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Trained personnel on security best practices, protocols and procedures.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Completed incident reports and activity logs for accurate, current records.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Evaluated surveillance equipment performance and recommended upgrades or replacements when necessary.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Increased customer satisfaction by promptly addressing concerns related to theft or security breaches within the shopping environment.
  • Developed comprehensive emergency response plans for various scenarios, enhancing overall safety within the store premises.
  • Monitored paperwork procedures to prevent error-related losses.
  • Streamlined operational processes for increased efficiency in detecting potential theft incidents.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
  • Installed and maintained covert security equipment.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Performed thorough cash audits and deposit investigations.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.

Store Manager

Fruth Pharmacy
02.2012 - 01.2022
  • Oversaw daily store operations, ensuring optimal inventory levels and product availability.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Implemented visual merchandising strategies to drive sales and improve customer engagement.
  • Analyzed sales data to identify trends, adjusting strategies for increased profitability.
  • Developed staff scheduling to optimize workforce efficiency during peak hours.
  • Managed budgeting processes, maintaining cost control while achieving financial targets.
  • Enhanced in-store customer experience through effective conflict resolution and service improvements.
  • Collaborated with corporate teams on promotional campaigns, driving regional marketing initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Assistant Manager

Fruth Pharmacy
01.2004 - 02.2012
  • Led team in implementing process improvements to enhance operational efficiency.
  • Developed training programs for new hires, ensuring adherence to company standards.
  • Streamlined inventory management procedures, reducing discrepancies and enhancing accuracy.
  • Coordinated cross-departmental projects to align strategic goals with daily operations.
  • Oversaw scheduling and resource allocation to optimize workforce productivity and service delivery.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Key Holder/Store Receiver

Fruth Pharmacy
11.2002 - 02.2004
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff on customer service standards and product knowledge.
  • Managed inventory levels, conducting regular stock audits to minimize discrepancies.
  • Implemented visual merchandising strategies to enhance product displays and drive sales.
  • Oversaw cash handling procedures, ensuring accuracy in transactions and reporting.
  • Collaborated with management to develop promotional initiatives that increased foot traffic.
  • Resolved customer complaints effectively, maintaining a high level of satisfaction and loyalty.
  • Analyzed sales trends to forecast demand and optimize stock replenishment processes.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Engaged with local community through events, enhancing store's reputation and customer base.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Oversaw receipt and inspection of incoming inventory for quality and accuracy
  • Coordinated with suppliers to resolve discrepancies in shipments
  • Managed inventory records using warehouse management systems
  • Trained new staff on receiving procedures and safety protocols
  • Streamlined processes for efficient stock organization and retrieval
  • Conducted regular audits to maintain inventory integrity
  • Implemented best practices for waste reduction in receiving operations
  • Collaborated with team members to enhance overall workflow efficiency
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
  • Played an integral role in meeting tight deadlines for promotional displays or special events within the store by expediting product availability from the receiving area to the sales floor.
  • Assisted in achieving store performance goals through diligent work ethic and dedication to best practices in receiving operations.
  • Enhanced overall customer satisfaction by ensuring products were readily available and restocked as needed.
  • Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
  • Stayed up-to-date on industry best practices, sharing knowledge with colleagues to improve overall store operations continuously.
  • Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
  • Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
  • Contributed to increased sales revenue by efficiently managing the flow of merchandise from receiving to sales floor.
  • Ensured accuracy in order processing by thoroughly checking invoices against received goods and addressing discrepancies immediately.
  • Reduced product loss by implementing proper storage techniques for perishable items and maintaining a clean work environment.
  • Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
  • Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
  • Provided valuable input during staff meetings regarding ways to optimize receiving processes, leading to more efficient workflows and better overall store performance.
  • Maximized storage space utilization by skillfully organizing inventory based on item type, size, and demand trends.
  • Collaborated with store management to develop strategies for optimizing stock levels and reducing excess inventory.
  • Improved store efficiency by receiving, processing, and organizing incoming shipments promptly.
  • Streamlined inventory management through accurate record-keeping and timely communication with suppliers.
  • Created a positive working atmosphere through professionalism, teamwork, and proactive problem-solving when faced with challenges related to receiving tasks.
  • Supported team members across various departments in handling heavy merchandise or locating specific products upon request.

Cashier

Fruth Pharmacy
08.2002 - 11.2002
  • Processed high-volume transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Trained and mentored new cashiers on operational procedures and best practices.
  • Implemented strategies to enhance transaction speed and customer satisfaction levels.
  • Collaborated with team members to optimize checkout workflows during peak hours.
  • Monitored inventory levels, assisting with restocking as needed to prevent shortages.
  • Analyzed customer feedback to identify areas for service improvement initiatives.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Team Leader

Ponderosa Steakhouse
12.1999 - 08.2002
  • Restaurant operations.

Education

Certificate of Completion - Business Management & Marketing

Buckeye Hills Career Center
Rio Grande, OH
05-2002

High School Diploma -

Gallia Academy High School
Gallipolis, OH
05-2002

Skills

  • Loss prevention strategies
  • Inventory management
  • Staff training and development
  • Security audits
  • Incident analysis
  • Theft prevention techniques
  • Surveillance monitoring
  • Law enforcement collaboration
  • Customer service excellence
  • Risk assessment
  • Emergency response planning
  • Data analysis for trends
  • Community outreach programs
  • Compliance with safety regulations
  • Visual merchandising strategies
  • Performance metrics evaluation
  • Operational process improvement
  • Team leadership and supervision
  • Conflict resolution skills
  • Financial reporting and budgeting
  • Security systems management
  • Workplace safety
  • Fraudulent activities investigations
  • Staff leadership
  • Physical security
  • Incident reporting
  • Access control
  • Loss prevention assessment programs
  • Policy enforcement
  • Investigation techniques
  • Loss prevention expertise
  • Compliance monitoring
  • Program implementation
  • Interviews and interrogations
  • Internal auditing
  • Security equipment
  • Vendor relations
  • Discrepancy resolution
  • Security measures
  • Cost control
  • Loss prevention training
  • Cost reduction
  • Asset protection
  • Operational analysis
  • Security systems expertise
  • Surveillance and access control
  • Staff partnerships
  • Loss prevention goals monitoring
  • Loss prevention initiatives
  • Theft investigations
  • Shoplifter detention
  • Store audits
  • Alarm testing
  • Retail theft investigations
  • Interviewing techniques
  • CCTV monitoring
  • Detail-oriented
  • Investigations
  • First aid training
  • Crisis situations
  • Theft prevention
  • Surveillance techniques
  • Witness interviews
  • Crime prevention
  • Property patrol
  • Security systems
  • Policy development
  • Trespassing prevention
  • Patrol procedures
  • Personnel surveillance
  • Theft detection
  • Safety promotion
  • Evidence collection
  • Surveillance equipment usage
  • Multitasking capacity
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Access control systems
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation

Accomplishments

  • 2013 Manager of the year nominee.
  • 2014 Manager of the year nominee.
  • 2017 Manager of the year recipient.
  • 2023 Presidential award recipient.

Timeline

Loss Prevention Manager

Fruth Pharmacy
01.2022 - Current

Store Manager

Fruth Pharmacy
02.2012 - 01.2022

Assistant Manager

Fruth Pharmacy
01.2004 - 02.2012

Key Holder/Store Receiver

Fruth Pharmacy
11.2002 - 02.2004

Cashier

Fruth Pharmacy
08.2002 - 11.2002

Team Leader

Ponderosa Steakhouse
12.1999 - 08.2002

Certificate of Completion - Business Management & Marketing

Buckeye Hills Career Center

High School Diploma -

Gallia Academy High School

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