Verified
This profile is verified using an email address.
John Williams
King of Prussia,PA
Summary
Dynamic professional with expertise in managing customer relationships and driving sales growth. Improved procedural efficiency by establishing effective communication channels, consistently exceeding performance targets while enhancing customer satisfaction and operational success.
Overview
20
20
years of professional experience
Work History
Operations Assistant
Load Control Technologies
King of Prussia, Pennsylvania
08.2024 - 05.2026
- Tracked and confirmed purchase orders for inventory and equipment to ensure timely availability.
- Processed sales orders and maintained accurate customer records in CRM to streamline operations.
- Maintained price lists and prepared quotes to support sales initiatives.
REAL ESTATE & PROPERTY MANAGEMENT EXPERIENCE
Self-employeed
King Of Prussia, Pennsylvania
08.2013 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Sales Support
Reilly Foam
King of Prussia, Pennsylvania
08.2022 - 08.2024
- Managed customer base, supporting full sales cycle and logistics processes to ensure timely delivery.
- Established communication channels between sales team, production, and logistics to streamline procedural efficiency.
- Collaborated with accounting on invoices and RMAs, updated overdue invoices, and followed up with customers on outstanding payments.
Inside Sales
Broudy Precision
West Conshohocken , Pa
12.2018 - 01.2021
- Promoted product offers and sold web-based technology, boosting customer engagement and contributing to sales growth.
- Executed sales of HVAC parts and supplies via phone and in-store, improving customer access to essential products.
- Responded to customer inquiries, identified needed parts, and provided technical support to ensure proper solutions.
Inside Sales Associate
Tozour Energy Systems
King of Prussia, Pa
06.2016 - 08.2018
- Conducted sales of HVAC parts and supplies via phone and in-store, enhancing customer access to necessary products.
- Responded to customer inquiries, diagnosed part needs, and provided technical assistance, improving customer satisfaction and support.
- Addressed customer inquiries about energy solutions and services to provide tailored support.
- Cultivated relationships with potential clients, contributing to increased sales opportunities.
- Partnered with team members to refine sales processes, enhancing overall workflow.
Financial Processing
Vanguard
01.2015 - 01.2016
- Reviewed transactions for accuracy and completeness, ensuring compliance with internal and external regulations and reducing compliance risks.
- Clarified incomplete or invalid paperwork through client correspondence, improving documentation accuracy and facilitating smoother processing.
- Gained understanding of Securities and Exchange Commission requirements, contributing to effective regulatory compliance.
Internet Marketing Consultant
ThomasNet Publishing
01.2014 - 01.2015
- Developed comprehensive online marketing strategies for diverse client portfolios.
- Expanded online marketing strategy for Fedtek, integrating SEO to improve visibility in Aerospace welding market.
- Analyzed website traffic data to enhance performance of digital advertising campaigns.
- Collaborated with cross-functional teams to enhance content and SEO strategies.
- Achieved top team productivity by consistently exceeding monthly call time targets.
Account Manager
ASTM International
01.2011 - 01.2013
- Managed existing business base, expanded accounts, identified new opportunities, contributing to overall revenue growth.
- Sold full suite of ASTM products and services (Standards, SEDL, PTP, TPT, and Certification) to enhance client offerings.
- Received the 2012 Sales Award for outstanding performance. Generated over $400,000.00 in new business.
- Achieved the highest renewal rate of 92% within the team.
- Trained sales team on web demonstrations, implementing strategy that resulted in highest renewal rate of 92%.
Marketing Coordinator
ASTM International
01.2006 - 01.2010
- Assisted marketing and sales division with product support and sales strategies, contributing to new and renewal sales efforts.
- Perform market research calls and assist big ticket customer needs in a sales environment.
- Created and deployed web tracking and email reporting systems, improving ROI from vendor lists.
- Saved $86,000 in print marketing by switching to email only and 1-page brochures.
- Examined non-renewal data, generating $124,000 in business opportunities for academic market.
Education
Bachelor of Science - Business Administration And Management
Temple University
Philadelphia, PA05-2005
Skills
- Sales order processing
- Quotation preparation
- Price maintenance
- Inventory management
- Sales forecasting
- Logistics coordination
- Process optimization
- Operational reporting
- Relationship management
- Relationship building
- Upselling strategies