John Wilson
Boutique Team Leader
Homewood,AL
Summary
Accomplished Boutique Leader proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Boutique Team Leader
Francesca's
Tuscaloosa, AL
01.2021 - Current
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Managed team of 7-9 part-time team members, including training new workers and monitoring performance.
- Prioritized helping customers over completing other routine tasks in store.
- Arranged special marketing initiatives to successfully increase sales by over 30% in just 5 months.
Assistant Boutique Team Leader
Francesca's
Hoover, AL
08.2020 - 01.2021
- Led the team through the Holiday Season at the highest volume store in the state and district.
- Developed solid professional relationships to broaden efficiency of the store.
Key Holder
Francesca's
Hoover, AL
11.2019 - 08.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Barista Trainer
Starbucks
Various Cities, AL
08.2018 - 05.2020
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Calera High School
Calera, AL 08.2014 - 05.2018
No Degree - Music Education
University of Montevallo
Montevallo, ALSkills
Merchandising
X-Store Point of Sale
Microsoft applications proficiency
Customer service
Cash register operation
Training & Development
Supervision
Detail-oriented
Project Management
Excellent work ethic
Responsible
Organization and Time management
Planning and Coordination
Timeline
Boutique Team Leader
Francesca's
01.2021 - Current
Assistant Boutique Team Leader
Francesca's
08.2020 - 01.2021
Key Holder
Francesca's
11.2019 - 08.2020
Barista Trainer
Starbucks
08.2018 - 05.2020
High School Diploma -
Calera High School
08.2014 - 05.2018
No Degree - Music Education
University of Montevallo