Accomplished Boutique Leader proficient in managing boutique operations and teams with forward-thinking and creative mindset. Skilled in merchandising and promoting products to consumers and building long-lasting relationships.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Boutique Team Leader
Francesca's
Tuscaloosa, AL
01.2021 - Current
Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
Managed team of 7-9 part-time team members, including training new workers and monitoring performance.
Prioritized helping customers over completing other routine tasks in store.
Arranged special marketing initiatives to successfully increase sales by over 30% in just 5 months.
Assistant Boutique Team Leader
Francesca's
Hoover, AL
08.2020 - 01.2021
Led the team through the Holiday Season at the highest volume store in the state and district.
Developed solid professional relationships to broaden efficiency of the store.
Key Holder
Francesca's
Hoover, AL
11.2019 - 08.2020
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Barista Trainer
Starbucks
Various Cities, AL
08.2018 - 05.2020
Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
Customized training strategies based on individual barista knowledge, experience and strengths.
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.