John Wilson
Port Saint Lucie
Summary
Proven leader in automotive service management, notably with Vatland CDJR, where I enhanced customer satisfaction and team morale. Leveraging a blend of problem-solving and customer service skills, I successfully increased revenue by upselling services, streamlined workflows, and mentored staff, significantly boosting efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Okeechobee CDJR
Service Manager
01.2025 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Service Manager
Sunrise Ford of Fort Pierce
06.2023 - 01.2025
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Service Manager
Vatland CDJR
05.2018 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
Assistant Service Manager
Arrigo Chrysler Dodge Jeep Ram
04.2013 - 04.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
Education
Fixed Operations
NADA ACADEMY
Tysons Corner, VA06.2022
General - Automotive Mechanics
Rock Island High School
Rock Island, IL06.1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Accomplishments
At Vatland CDJR i took an established team with a new owner and through relationship building and training ! built a customer base including 2 FLORIDA highway patrol troops and several local business from plumbers to electricians and several others .
Affiliations
Florida Highway Patrol
Saint Lucie County sheriff’s department
Pruitt industrial contractors
Timeline
Okeechobee CDJR
Service Manager
01.2025 - 01.2025
Assistant Service Manager
Sunrise Ford of Fort Pierce
06.2023 - 01.2025
Service Manager
Vatland CDJR
05.2018 - 06.2023
Assistant Service Manager
Arrigo Chrysler Dodge Jeep Ram
04.2013 - 04.2018
Fixed Operations
NADA ACADEMY
General - Automotive Mechanics
Rock Island High School
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