John Winsett
Martinsburg
Summary
Dynamic leader with proven success at Grafton Integrated Health Network, adept in people management and problem-solving. Excelled in enhancing team productivity and customer satisfaction overnight. Trained and mentored a 12-member team, significantly reducing employee turnover. Skilled in professional communication and policy enforcement, fostering a collaborative and efficient work environment.
Overview
24
24
years of professional experience
Work History
Overnight Manager
Grafton Integrated Health Network
02.2001 - Current
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Scheduled staff, and revised schedule to meet business needs and minimize cost.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Supervised personnel working overnight in dorms to support safe operation and maximize productivity efficiencies.
- Increased overall performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Managed 12 employees in delivering smooth, productive night shift operations.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Public Health/Social Issues
Shepherd University
Shepherdstown, WV08-2018
Skills
- Motivational skills
- Policy enforcement
- Strong leadership
- People management
- Teamwork and collaboration
- Problem-solving
- Reliability
- Team leadership
- Verbal and written communication
- Professional and courteous
- Employee training
- Professionalism
Timeline
Overnight Manager
Grafton Integrated Health Network
02.2001 - Current
Bachelor of Arts - Public Health/Social Issues
Shepherd University
Similar Profiles
Patience BaileyPatience Bailey
Registered Behavior Technician at Grafton Integrated Health Network, R.IRegistered Behavior Technician at Grafton Integrated Health Network, R.I
Peggy PainterPeggy Painter
Residential Manager (current Position) at Grafton Integrated Health Network, R.IResidential Manager (current Position) at Grafton Integrated Health Network, R.I
Ayana MinottAyana Minott
Instructional Assistant II at Grafton Integrated Health NetworkInstructional Assistant II at Grafton Integrated Health Network
Art VogelArt Vogel
Package Handler and Trainer at FedEx GroundPackage Handler and Trainer at FedEx Ground
Katelyn MessnerKatelyn Messner
Team Member at TargetTeam Member at Target