Proven track record at Nilson Van and Storage, excelling in safe driving and effective communication for timely and accurate deliveries. Expertise in DOT compliance and strong work ethic contributing to significant business growth and high customer satisfaction. Nearly 30 years of experience in the transportation industry, bringing extensive knowledge and making an excellent addition to any team. Mastery of teamwork and leadership skills vital for progress in transportation industry.
Overview
23
23
years of professional experience
Work History
Owner/Operator Truck Driver
Nilson Van and Storage
11.2022 - Current
Managed day-to-day business operations.
Operated with safety and skill to avoid accidents and delays.
Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
Maintained daily, legible DOT log book and submitted corresponding documents.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Dropped and hooked trailers and changed configuration of equipment.
Completed preventive maintenance and mechanical repairs on vehicles.
Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Inspected load security and checked for damages.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Completed routine maintenance on truck to keep in working order.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Owner
Wise Way Moving Solutions
03.2019 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Professional Mover
Williams Inc
01.2002 - 11.2022
Ensured timely completion of moving projects by effectively managing time and resources.
Loaded and unloaded trucks with customer possessions or merchandise weighing up to 600 lbs.
Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
Contributed to positive company reputation by providing exceptional customer service at all times.
Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
Managed inventory of packing supplies, maintaining adequate stock levels to accommodate various project sizes.
Operated with safety and skill to avoid accidents and delays.
Maintained a high level of safety for both clients'' possessions and team members through proper lifting techniques and equipment usage.
Displayed strong attention to detail when handling fragile items, ensuring they arrived at their destination undamaged.
Operated moving vehicles safely and responsibly, adhering to all traffic laws while navigating various routes as needed.
Collaborated cross-functionally with office staff, providing updates on job progress and problem-solving to ensure customer satisfaction.
Completed over 1000's of jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
Education
High School Diploma -
CA Johnson
Columbia, SC
06-2002
Skills
DOT Compliance
Safe Driving Practices
Safety Compliance
Truck loading and unloading
Critical Thinking Capacity
Route Planning
Heavy lifting capabilities
Loading and unloading coordination
Effective communication abilities
Strong Work Ethic
Safe Driving
Class A Commercial Driver's License
Commercial driving
Long-haul driving
Cargo Handling
Timeline
Owner/Operator Truck Driver
Nilson Van and Storage
11.2022 - Current
Owner
Wise Way Moving Solutions
03.2019 - Current
Professional Mover
Williams Inc
01.2002 - 11.2022
High School Diploma -
CA Johnson
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Corporate Operations Manager at Nilson Van & StorageCorporate Operations Manager at Nilson Van & Storage