Dynamic and dependable professional with a proven track record at Uber Technology, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adaptable and organized, consistently delivering results in fast-paced environments while maintaining a positive attitude and strong communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
UBER
Uber Technology
09.2017 - Current
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Proved successful working within tight deadlines and a fast-paced environment.
Cafeteria Worker
Montgomery County Public Schools
08.2024 - 04.2025
Cleaned and sanitized surfaces, tools, and equipment.
Provided exemplary service to students, staff, and visitors.
Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Served food according to temperature, safety, and presentation guidelines.
Prepared ingredients and recipe components ahead of time.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Restocked condiments, beverages, and utensils per expected use levels.
Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Monitored food and beverage supplies, assisting with restocking when needed.
Building Service Worker
Montgomery County Public Schools
03.2024 - 04.2025
Maintained custodial building task schedule and adjusted hours or time schedule to accommodate workload.
Assisted with the preparation and coordination of special events held within the building by setting up necessary equipment and furniture arrangements.
Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
Processed trash removal, recycling, and disposal.
Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
Contributed to a positive first impression for visitors by maintaining clean entryways, lobbies, and common areas throughout the building.
Promoted a safe working environment by promptly addressing any hazards or potential risks identified during routine inspections.
Identified potential safety hazards through routine checks of supplies, equipment and environment.
Used organic-based chemicals to disinfect floors, counters and furniture.
Used power scrubbing and waxing machines to scrub and polish floors.
Operated buffers and burnishers to clean and polish floors.
Retail Sales Associate
Walmart
09.2007 - 03.2016
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Answered questions about store policies and addressed customer concerns.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Greeted customers and provided outstanding customer service.
Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
High School Diploma -
MARION HIGH
Marion, IN
06-1976
Skills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Problem-solving
Organizational skills
Time management
Flexible and adaptable
Dependable and responsible
Attention to detail
Customer relations
Affiliations
NAACP Member, IDA: INTERNATIONAL DETAILING ASSOCIATION, SMART BUSINESS CIRCLE
Certification
CERTIFICATE of INTERNATIONAL DETAILING ASSOCIATION