John Wokurka
Summary
Dedicated professional with over 25 years experience in the printing press industry. Hard working, detail orientated, and able to multi-task effectively with outstanding leadership skills. Solid experience managing all levels of multiple projects with focus on reducing costs and meeting company goals and objectives. Passionate about quality and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Director of Operations
Sakurai USA, Inc
09.1998 - Current
- Employee scheduling, inventory control and sales analysis
- Big-picture focus on company goals & Vision
- Staff Motivation & development
- Team Leadership, Team Player.
- Vendor Partnerships.
- Problem Resolution
- Strong Dealer Relations.
- Import/Export Specialist, Direct and manage all operations including Parts Department, Service Dept.
- Responsible for oversight of accounting functions of Service & Parts Dept.
- Budget planning & cost control.
- Identified money losing projects and areas for opportunity; devised strategy to turnaround operations which included reduction of production costs and improved inventory control measures.
- Strategic planning for scheduling all Service installs, Training, and Repairs.
- Technical/product support for national sales staff and all dealers for both Screen & Offset sales nationwide.
- Import/Export specialist.
- Vendor sourcing and pricing/terms negotiation for all supplemental equipment.
- Coordinate all phases of planning, set-up, and dismantling of all Trade shows in the Worldwide.
- Customer relations and Satisfaction
- Managed Parts Department with an annual revenue of 1.2 Million Dollars per year in sales.
- Controlled in-house inventory valued in excess of 2.7 Million Dollars.
- Monitored and controlled all warranty issues
- Negotiated with shipping carriers to ensure the safe and cost effective transport of company's equipment and products
- Negotiated all maintenance issues throughout the 50,000 ft. building with all outside vendors (HVAC, Roofing, Electricians, Etc.).
- Established and maintained a strong customer base as a result of dedicated customer service activity.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Interacted well with customers to build connections and nurture relationships.
Service Technician & Parts Assistant
- Installed all new and used equipment
- Troubleshoot various technical issues
- Demonstrated and trained all new customers
- Dismantled and packed all the equipment
- Custom crafted crates for various items for transport
- Provided Customer Service assistance in the Parts Department with orderpicking, technical clarifications with warranty issues
- Provided Bench Work with multiple parts that needed modifications
- Led parts response to the dealer network & local customers
- Calculated profit margins, determined costs, and implemented cost reductioninitiatives
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
DeVry University
Villa Park, IL09.1997
Skills
- Project Oversight
- Equipment Troubleshooting
- Customer Service
- Work Documentation
- Preventive Maintenance
- Customer Relationship Management
- Installation and Repair
- Professional and Courteous
- Problem and Issue Resolution
- Equipment Inspection
- Inventory Management
- System Installation
- Technical Troubleshooting
- Electrical Systems
- Equipment Installation
- Worksite Preparation
- Customer Relations
- Estimating Abilities
Affiliations
*Maywood Sportsman Club
*NRA Member
*St. Jude pet and pals club
*Manage & Asst. Coach for Girls Softball
Timeline
Director of Operations
Sakurai USA, Inc
09.1998 - Current
Service Technician & Parts Assistant
Associate of Applied Science - Electrical, Electronics Engineering Technologies
DeVry University
Similar Profiles
Thamasha AbeynaikeThamasha Abeynaike
Ground Instructor and Administrative Officer at Sakurai Aviation LtdGround Instructor and Administrative Officer at Sakurai Aviation Ltd
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Kimberly BroussardKimberly Broussard
Director of Operations at The Toasted YolkDirector of Operations at The Toasted Yolk
Jack McInerneyJack McInerney
Director of Operations at Cursed StudiosDirector of Operations at Cursed Studios