John Wollam
Phoenix,AZ
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Talented Plumber and team leader offering 9 years of success.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
E&E Holdings Dba Big O Tire
07.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Plumber
Maricopa Mountain Plumbing Inc.
06.2011 - 01.2019
- Performed emergency on-call work hours during evening, weekends and some holidays.
- Installed and replaced water heaters, drain pipes and water supply lines.
- Installed and repaired gas lines and hot and cold water lines.
- Installed and inspected new and existing plumbing lines up to 2 inches in diameter.
- Prepared project bids, including parts, labor and equipment needed for each project.
- Cleaned drains and plumbing fixtures using such tools as Auger and Rigid Sewer Machine and removed clogs.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Created and submitted daily reports on progress of all plumbing projects.
- Selected Pex and Copper materials to install plumbing systems in residential and business buildings.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Maintained tools and equipment to keep all supplies in excellent working condition.
- Followed relevant codes, regulations and safety techniques.
- Worked on all aspects of water systems from start to finish and handled with efficiency.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Identified and located required tools prior to starting each project.
- Completed walkthroughs of all completed systems to verify IRC code was followed.
- Supervised staff and evaluated work performance.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
Service Manager
VIP Auto
12.2009 - 06.2012
- Collaborated with customers to discuss service needs and offer available solutions.
- Defined department objectives and monitored performance.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Created written plans and obtained customer consent to proceed.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
- Maintained extremely low employee turnover through motivating leadership and employee support.
- Resolved customers issues by providing timely and effective solutions.
- Recruited, hired and mentored service department personnel.
- Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
Education
High School Diploma -
New Mexico Military Academy
Roswell, NM01-1986
Skills
- Independent worker
- Quality production
- Time management
- Team building
- ANSI, ASME and PFI codes knowledge
- Basic math aptitude
- Custom plumbing systems specialist
- Systems maintenance and upkeep
- Customer communication
- Available parts inventorying
- Vehicle inspections
- Deadline-driven
- Maintenance and repairs
- Power tools
- Diagnostics and troubleshooting
- Electronics systems
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Store displays
- Sales expertise
- Opening and closing procedures
- Operations
Certification
30 year ASE certified technician , 28 Year Automotive shop Management , high volume producer
Timeline
Store Manager
E&E Holdings Dba Big O Tire
07.2023 - 11.2024
Plumber
Maricopa Mountain Plumbing Inc.
06.2011 - 01.2019
Service Manager
VIP Auto
12.2009 - 06.2012
30 year ASE certified technician , 28 Year Automotive shop Management , high volume producer
High School Diploma -
New Mexico Military Academy
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