John Woodfork
Chicago,IL
Summary
Eager Business Administration student, with a proficient ability to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any given task with the ability to execute efficiently. Motivated to learn, grow, and excel in an organization and committed to promoting the highest standards and company values.
Overview
9
9
years of professional experience
1
1
Certification
Work History
K9 Handler
Action K-9 Security, Inc.
11.2021 - 08.2024
- Able to achieve excellent customer service while working in a fast-paced environment
- Ensuring the safety of CTA personnel & 500+ customers daily while also preventing hazardous challenges on frequent occasions
- Being able to multitask all radio, K-9, and company devices properly and professionally without disrupting the overall experience within the ranges of client satisfaction.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
Security Manager
Gamma Team Security Corp.
07.2021 - 11.2021
- Protect client locations, an average of 500 personnel daily, and accessories
- Maintaining a professional stature while thoroughly securing areas of interest by conducting area sweeps.
- Kept team compliant with security protocols and appearance standards.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
Warehouse Associate
Amazon
07.2020 - 07.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Specialist
U.S. Army
05.2018 - 03.2020
- Supervised more than $10million in high-value equipment, maintaining zero loss record over time served
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a quarter of a day basis
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Security Guard
Allied Universal Security Services
06.2017 - 09.2017
- Interacted assertively but non-confrontation with all levels of personnel and general public
- Assisted over 50 customers per day
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Associate
Sam's Club
09.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
BS in Business Administration -
Independence University
Bachelor's degree in Business Administration -
Purdue University
West Lafayette, INSkills
- Microsoft office
- Emergency awareness
- Oral/written communication
- Sales and marketing
- Detail oriented
- Conflict resolution
- Customer acquisition
- Customer service
- Manages stress
- Motivating
- Accepting responsibility
- Data Entry
- Surveillance
- Loss prevention
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Call Center Operations
- Data Collection
- Proofreading
- Report Preparation
Certification
- Security+, Present, Completed the 40+ hour Unarmed/ Armed training. Both revolver and semi-automatic pistol., Handcuff/ Baton/ OC Spray certified., F.O.I.D Card, CCL
- CPR/AED, 08/01/21 - 08/01/23
- First Aid Certification
Timeline
K9 Handler
Action K-9 Security, Inc.
11.2021 - 08.2024
Security Manager
Gamma Team Security Corp.
07.2021 - 11.2021
Warehouse Associate
Amazon
07.2020 - 07.2021
Specialist
U.S. Army
05.2018 - 03.2020
Security Guard
Allied Universal Security Services
06.2017 - 09.2017
Customer Service Associate
Sam's Club
09.2015 - 06.2017
BS in Business Administration -
Independence University
Bachelor's degree in Business Administration -
Purdue University