John Woodland

Perceptive Business Manager/Senior Business Analyst with 20+ years driving successful business processes for leading financial, communications, and software companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Dependable, energetic individual with multiple years of experience as a shift supervisor and electronics technician in the Navy, a product manager and business analyst working in online banking/bill pay services with Washington Mutual Bank, Service Partner Management with T-Mobile USA, Payment Services Analytics with JP Morgan Chase Bank, and a senior business analyst with Beyondsoft Consulting. During this time in these roles, proving myself to be an effective leader and trainer, someone who is competent, organized, with the ability to handle any task or role presented by creating reports, applications and streamline processes to help reduce employee workload, overall costs, and improve customer/client satisfaction.

• Twenty years of experience in a Data Analyst role with a strong focus on supporting financial systems, ETL, data cleansing and mining, data governance, and query and report writing. Ensuring data accuracy by performing detailed analysis and researching and resolving exceptions by providing practical solutions to reduce future occurrences.
• Twenty years of experience with SQL Server and querying relational databases. Extracting and reconciling customer data from multiple sources, including internal/external databases, SharePoint, and spreadsheets.
• Ten years of experience in supervisory/management role managing day-to-day operations and training of personnel by prioritizing tasks and project deadlines in accordance with company goals and obligations.
• Client Interface - Developing a deep understanding of client data schemas and data models to automate reporting and reconciliations while also developing a comprehensive understanding of the processes that currently exist and how to automate them for the future.
• Coordinated and collaborated with cross-functional teams (ex. Engineering, Data Engineering, Data Analytics, Treasury, Compliance, etc.) to understand business requirements and develop solutions business analysis to address reporting automation, including internal tool development and implementation of third-party tools (Power BI, Power Automate and Power Apps).
• Partnering with product and operation teams to prepare and deliver regular reports, providing insights and recommendations to management based on data analysis to identify areas for improvement, increasing overall KPI scores by streamlining business processes and identifying areas for improvement.
• Project Management - Directed development team of 5 developers/analysts. Supervised deployment and integration of project to handle real-time monitoring, alerting and report generation to support client’s worldwide contact centers.
• Earned the T-Mobile’s Simply the Best “SMART” Award winner for documenting, redesigning, and improving invoicing approval process senior managers and key stakeholders to make informed decisions regarding invoices totaling more than $300 million dollars per year.

Awards

• Seattle Children’s Chorus’ Kevin Corvin Volunteer of the Year Award Winner.
• Chase Consumer & Community Banking’s Five Keys Recognition – Building Lasting Relationships.
• T-Mobile’s Simply the Best “SMART” Award winner.
• Washington Mutual’s Enterprise Contact Center’s Annual Frontline Winner.
• Washington Mutual’s Enterprise Contact Center’s Service Excellence Award Winner.