John Woods
Suttons Bay,MI
Summary
Dynamic General Manager of Operations at Visit Up North Vacation Rentals, adept at driving revenue growth and optimizing operational efficiency. Skilled in logistics management and team leadership, I successfully implemented technology upgrades that enhanced productivity and streamlined processes, fostering a culture of continuous improvement and strong client relationships.
Overview
19
19
years of professional experience
Work History
General Manager of Operations
Visit Up North Vacation Rentals
03.2007 - Current
- Assisted in daily operations management to ensure seamless workflow and efficiency.
- Supported team members in adopting new tools and systems for improved productivity.
- Learned operational procedures and safety protocols to maintain workplace standards.
- Collaborated with staff to identify areas for process improvement and streamline tasks.
- Engaged in training sessions to enhance knowledge of industry best practices.
- Provided support in inventory management, tracking supplies, and coordinating deliveries.
- Contributed to maintaining accurate records of daily activities and operational performance.
- Adapted quickly to changing environments, demonstrating flexibility in task execution.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Bachelor of Science - Finance And Marketing
Central Michigan University
Mount Pleasant, Michigan, MI05-1983
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Decision-making
- Team leadership
- Customer service
- Financial management
- Inventory control
- P&L management
- Data analysis
- Customer retention
- Revenue generation
- Data management
- Cost reduction
- Cost control
- Operations oversight
- Delegation
- Problem-solving
- Employee relations and conflict resolution
- Operational efficiency
- Management
- Maintenance planning
- Client relations
- Customer relationship management
- Invoice processing
- Client relationships
- Complex problems analysis
- Budgeting and forecasting
- Emergency response
- Sales background
- Negotiation
- Operations monitoring
- Document control
Timeline
General Manager of Operations
Visit Up North Vacation Rentals
03.2007 - Current
Bachelor of Science - Finance And Marketing
Central Michigan University