John Wool
Holden,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with different departments and solving problems with little oversight. Excellent communication and planning skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telecom Technician
National Grid USA Service Company
02.2009 - Current
- Troubleshot complex telecommunications issues, providing effective solutions that minimized disruptions for customers.
- Managed multiple simultaneous projects, demonstrating strong organizational skills and the ability to multitask effectively in high-pressure environments.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Consistently met deadlines for installations, contributing to overall team success and positive client relations.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
Education
Bachelor of Science - Electronics Technology
Excelsior College
Albany, NY05.2028
Associate in Electronics Engineering Technology - Electrical Engineering
Quinsigamond Community College
Worcester, MA05.2008
Skills
- Hardware Repair
- System designs
- Hardware maintenance
- Workload delegation
- Electrical Systems
- Network Troubleshooting
- Circuit Provisioning
- LAN and WAN Networks
- Test equipment operation
- Safety awareness
- Equipment Installation
- Documenting activities
- Telecom Troubleshooting
Certification
FCC License
Config Pro Training
ACS Training
OTN Training
Meter Training
Alcatel Training
Fiber Splicing Training
Radio Installation/ Mobile and Base
Print Reading
Timeline
Telecom Technician
National Grid USA Service Company
02.2009 - Current
Bachelor of Science - Electronics Technology
Excelsior College
Associate in Electronics Engineering Technology - Electrical Engineering
Quinsigamond Community College