John Wrenn
Soperton,GA
Summary
-Hardworking Account Manager with 25+ years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
-Dedicated Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
-Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
-Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Southern Crown Partners
Savannah, GA
08.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with marketing team to develop promotional materials for clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
District Sales Manager
Southern Crown Partners
Savannah, GA
06.2016 - 08.2022
- Supervise 4 account managers and 2 large format merchandisers
- Developed and implemented strategies to increase market share and profitability of the district.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Territory includes Bulloch, Evans, Effingham, and part of Chatham County
- Accounts include small format independent convenience stores, small format chain convenience stores, Large format chain grocery stores, package liquor stores and on premise bars and independent and chain restaurants.
- Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Conducted regular meetings with sales staff to review progress against goals.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
- Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.
- Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Led, coached and developed employees to achieve sales goals.
Account Manager
Southern Crown Partners
Vidalia, GA
09.2009 - 06.2016
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with marketing team to develop promotional materials for clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Property/ Intake/ ID/ Security Threat Officer
GEORGIA DEPARTMENT OF CORRECTIONS/ MONTGOMERY STATE PRISON
Mt Vernon, GA
06.2006 - 09.2009
- In charge of all new inmate arrivals and departures
- In charge of all Inmate property
- In charge of issue of all inmate identification and dorm assignments
- Investigate all possible security threats to institution, employees, and other inmates.
- Assisted in developing organizational structures that optimized job responsibilities.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
Director of Special Events
HENRY J LEE DIST
Charleston, SC
01.2004 - 01.2006
- Plan and manage special events
- Concerts, sporting events, and private parties
- Maintain multiple pieces of draft equipment and portable bars and keg coolers
- Supervise 1 full time special events assistant and coordinate as needed more help during large events.
- Created promotional materials to advertise upcoming special events.
- Collaborated with other departments to ensure successful execution of each event.
- Hired, trained and supervised staff members assigned to assist with the planning and implementation of various events.
- Oversaw setup and takedown activities at designated locations before and after each event.
Education
High School Diploma -
First Baptist Church School
06.1995
Skills
- Account Management
- Customer Service
- Territory Management
- Relationship Building and Management
- Issue Resolution
- Teamwork and Collaboration
- Sales Expertise
- Customer Relationships
- Marketing
- Event Planning
References
- Rusty Turner, (912) 601-3412, Rustysturner@gmail.com, Co-worker
- Travis Rowe, (912) 243-4738, Travisrowe556@gmail.com, Friend And Former Employee
- Levi Brasher, (912) 856-8008, levibrasher@gmail.com, Co-worker
Accomplishments
- Account manager of the quarter. (3)
- Account Manager of the year. (1)
- District Sales manager of the year. (2)
Timeline
Account Manager
Southern Crown Partners
08.2022 - Current
District Sales Manager
Southern Crown Partners
06.2016 - 08.2022
Account Manager
Southern Crown Partners
09.2009 - 06.2016
Property/ Intake/ ID/ Security Threat Officer
GEORGIA DEPARTMENT OF CORRECTIONS/ MONTGOMERY STATE PRISON
06.2006 - 09.2009
Director of Special Events
HENRY J LEE DIST
01.2004 - 01.2006
High School Diploma -
First Baptist Church School
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