John Wygle
Sierra Vista,AZ
Summary
Dynamic Store Manager with a proven track record at Cox Communications, excelling in staff development and performance management. Skilled in visual merchandising and customer service, I have successfully implemented strategies that enhanced sales and productivity, while fostering a motivated team environment. Strong communicator dedicated to achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
Cox Communications
Sierra Vista, AZ
01.2025 - Current
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
Sales Specialist
Lowes
Sierra Vista, AZ
02.2023 - 11.2023
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Greeted and assisted customers to foster positive experiences.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Prepared and delivered appropriate presentations on products and services.
- Educated customers on product features and technical details to highlight benefits.
- Replenished and arranged items to maintain appearance.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Sales Floor Supervisor
Best Buy
Sierra Vista, AZ
01.2020 - 04.2023
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
- Delegated work to staff, setting priorities and goals.
- Assisted with training, development and mentoring of sales employees.
- Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
- Initiated corrective actions when necessary to address issues related to employee conduct or performance expectations not being met.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Analyzed store performance metrics such as average transaction size and total number of transactions per hour for identifying areas requiring improvement or corrective action.
- Trained, managed and motivated employees to promote professional skill development.
- Created weekly work schedules for staff members based on forecasted needs from customers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
- Coached employees on sales techniques and best practices, improving upselling.
- Ensured compliance with company policies and safety regulations at all times.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Delegated tasks to maintain efficient workflow.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Mentored newly hired staff in upselling techniques to improve sales.
- Analyzed customer feedback data to identify areas of improvement.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Communicated sales goals and key performance indicators to employees.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
Planogram Team Member
Best Buy
Sierra Vista, AZ
06.2017 - 01.2020
- Ensured compliance with company policies regarding store layout regulations and safety standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Developed strategies for product placement that would increase visibility and appeal.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Cleaned and organized display cases, shelves and aisles.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Monitored inventory levels and adjusted planograms accordingly.
- Trained new team members on proper use of software tools related to planogram development.
- Conducted regular audits of stores to check accuracy of planogram implementation.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Updated existing planograms according to new product releases and seasonal changes.
Quartermaster Chemical Equipment Repairman
U.S Army
Fort Carson, CO
07.2009 - 12.2012
- Assisted in the planning and execution of ambushes and raids against enemy forces.
- Led small teams in tactical operations under stressful conditions.
- Patrolled restricted areas and authorized access for permitted personnel.
- Performed inspections to keep equipment in working order.
- Analyzed intelligence data to develop strategies to counter enemy forces.
- Cross-trained colleagues on counter operations and procedures.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated communications equipment to ensure effective field communication.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Adapted to rapidly changing tactical situations to achieve mission objectives.
- Utilized night vision devices to monitor activity at night.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Monitored communications systems for orders, instructions and alerts.
- Coordinated fire support activities with other units on the battlefield.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Maintained critical communication in electronic warfare environment.
- Monitored unit's compliance with applicable regulations related to chemical, biological, radiological, nuclear defense.
- Supervised maintenance and inventory control of all assigned CBRN equipment.
- Managed CBRN operations and training for a unit of over 200 personnel.
- Tracked parts inventory levels to ensure availability when needed for repairs or replacements.
- Operated surveillance, electronic warfare and other weapon systems.
- Targeted, fired and maintained weapons used to destroy enemy positions.
- Monitored and secured weapons, ammunition and equipment.
- Developed range qualification standards for personnel using various weapon systems.
Education
Associate of Arts - General Studies
Cochise College
Sierra Vista, Arizona05-2015
High School Diploma -
Buena High School
Sierra Vista, AZ05-2007
Skills
- Staff development and supervision
- Performance management
- Goal-oriented
- Customer service
- Training and mentoring
- Leadership qualities
- Visual merchandising
- Troubleshooting
- Strong communication skills
- Cash counting
- Employee scheduling
- Team building
- Sales strategy
Referances
- Jonathan Garcia (520) 834-3130 worked 4 years with JG (ASM) at BestBuy in Sierra vista
- Reggie Story (520) 500-3600 worked 5 years with Reggie (Geek Sqaud Manager) at BestBuy
Timeline
Store Manager
Cox Communications
01.2025 - Current
Sales Specialist
Lowes
02.2023 - 11.2023
Sales Floor Supervisor
Best Buy
01.2020 - 04.2023
Planogram Team Member
Best Buy
06.2017 - 01.2020
Quartermaster Chemical Equipment Repairman
U.S Army
07.2009 - 12.2012
Associate of Arts - General Studies
Cochise College
High School Diploma -
Buena High School
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