John wyker
Leesburg,FL
Summary
Dynamic Sales Associate with proven expertise in customer service and merchandising honed at Home Depot. Excelled in building customer rapport and leveraging problem-solving skills to increase client retention and exceed sales targets. Achieved consistent monthly sales goals through effective teamwork, collaboration, and a commitment to professional development.
Overview
2013
2013
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Water and Wastewater Operator
Aqua Utilities
01.2010 - 06.2012
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by State.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
Water and Wastewater Operations
City of Fruitland Park
04.2009 - 08.2011
- Achieved cost savings through the implementation of energy-efficient practices in the operation of water and fuel systems.
- Demonstrated expertise in troubleshooting complex issues within water and fuel systems, ensuring minimal disruption to daily operations.
- Collaborated with other departments for successful execution of cross-functional projects related to water and fuel systems.
- Ensured accurate record-keeping of all maintenance activities, contributing to improved overall system management.
- Improved water and fuel system efficiency by conducting regular inspections and maintenance tasks.
- Safeguarded equipment longevity via thorough adherence to preventive maintenance schedules for various components within the system.
- Enhanced safety measures by implementing and enforcing strict compliance with regulations and guidelines.
- Contributed to project success through active participation in planning, budgeting, scheduling, monitoring, and evaluation activities related to water and fuel systems management works.
- Minimized environmental impact with careful management of resources, waste disposal, and emissions control measures.
- Maintained high service quality standards by consistently meeting or exceeding performance targets set by the organization.
- Reduced downtime in operations by promptly addressing any system malfunctions or failures.
- Increased team productivity by providing guidance, training, and mentorship to junior technicians and operators.
- Established positive rapport with customers through effective communication on project updates, challenges faced, resolutions implemented.
- Continuously expanded professional knowledge and skills through participation in industry-specific seminars, trainings, and certifications.
Chief Wastewater Operations Manager
City Of Mount Dora
04.2004 - 06.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Wastewater and Water Operator
Avatar Utilities
03.2000 - 05.2004
- Collaborated with team members to optimize system performance and address any operational challenges promptly.
- Supported emergency response efforts, ensuring the continuity of water services during critical incidents.
- Increased plant efficiency, performing regular maintenance and troubleshooting equipment issues.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Ensured regulatory compliance by accurately maintaining records and submitting required reports on time.
- Reduced operating costs with efficient management of chemical inventory and resource allocation.
- Enhanced safety measures by developing and enforcing standard operating procedures for all tasks.
- Coordinated with contractors and suppliers for maintenance projects or equipment upgrades as needed, ensuring minimal disruption to daily operations.
- Contributed to staff development through cross-training initiatives, strengthening overall team capabilities.
- Developed strong relationships with local governing agencies, working collaboratively towards shared goals pertaining to public health protection.
- Provided exceptional customer service by responding to inquiries regarding water quality or supply concerns in a timely manner.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in water treatment technologies.
- Managed accurate data entry into various computer systems related to water distribution and treatment processes for record-keeping purposes.
- Promoted environmental stewardship within the organization by advocating for sustainable practices in daily operations.
- Implemented rigorous monitoring protocols that identified potential hazards early on, allowing corrective action plans to be initiated swiftly.
- Demonstrated exceptional problem-solving capabilities, adapting to unforeseen challenges and finding effective solutions to maintain the continuous delivery of safe, clean water.
- Maintained a clean work environment, adhering to sanitation standards in order to prevent contamination risks.
Wastewater Treatment Plant Operator
Orange County Government
10.1981 - 05.1998
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
Water and Wastewater Operator
Southeast Utilities
03.1996 - 02.1998
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by State.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Prepared standards and quality control solutions using dilutions, normality, molarity and stoichiometry calculations.
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Built and executed formulas and generated charts in Software spreadsheet applications.
- Trained laboratory and operations personnel in public water system maintenance, analytical procedures and data reporting.
- Adjusted water treatment levels to correct below-standard variances
- Enhanced safety protocols by conducting routine inspections, identifying potential hazards, and implementing corrective actions.
- Maintained accurate records of daily operations, including flow rates, chemical usage, and equipment performance for regulatory reporting purposes.
- Maximized treatment capacity by effectively managing sludge levels within sedimentation basins using solids removal techniques such as skimming or pumping out waste materials.
- Developed strong relationships with regulatory agencies to promote effective communication regarding permit requirements or other compliance-related matters.
- Reduced energy consumption and costs with proactive system checks and timely repairs.
Education
Business Management -
Florida Technical College
Orlando, FL05.2005
C.E.U. - Water And Wastewater Operations
University of Central Florida
Orlando, FL06.1992
Continued Education Requirement - Water Wastewater Management
University of Florida
Orlando, FL05.1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Merchandising
- Client retention strategies
- Excellent communication skills
- Energetic self-starter
- Positive and professional
- Hospitality and accommodation
Accomplishments
Operator of the year 2004 city of Mount Dora award best operations wastewater plant in Florida for my district presented by Florida rual water and wastewater operations and maintenance
Certification
- Area of certification
- OSHA Certified
- Forklift Certification
- Name of Certification Issuing Organization Year Month
Timeline
Water and Wastewater Operator
Aqua Utilities
01.2010 - 06.2012
Water and Wastewater Operations
City of Fruitland Park
04.2009 - 08.2011
Chief Wastewater Operations Manager
City Of Mount Dora
04.2004 - 06.2008
Wastewater and Water Operator
Avatar Utilities
03.2000 - 05.2004
Water and Wastewater Operator
Southeast Utilities
03.1996 - 02.1998
Wastewater Treatment Plant Operator
Orange County Government
10.1981 - 05.1998
Sales Associate
Home Depot
Business Management -
Florida Technical College
C.E.U. - Water And Wastewater Operations
University of Central Florida
Continued Education Requirement - Water Wastewater Management
University of Florida