John W. Young
Meridian,Idaho
Summary
Professional seeking a challenging position with opportunities for growth.
Overview
39
39
years of professional experience
Work History
Screening Consultant
Qwest Communications
Boise, ID
01.2003 - 06.2024
- Provided technical support for Qwest DSL High-speed Internet service ensuring customer satisfaction.
- Consistently achieved and surpassed call handling metrics.
- Assumed a role on the assist team, assisting online agents with intricate customer matters.
- Demonstrated a strong dedication to sales, culminating in the reward of a trip to Hawaii based on exceptional performance in obtaining sales referrals.
Sales Consultant
Qwest Communications
Boise, ID
01.1999 - 01.2003
- Effectively consulted with customers to identify their needs and deliver optimal inside sales assistance for Qwest residential services, encompassing DSL and Cellular products.
- Consistently achieved or surpassed sales targets
Account Executive II
Lucent Technologies
Pocatello, ID
01.1995 - 01.1998
- Effectively oversaw Southeast Idaho and Jackson, WY territories.
- Responsible for $600,000.00 quota
- Successfully marketed and sold telecommunication equipment for up to 100 stations
- Consulted customers and built strong relationships by preparing persuasive presentations to recommend optimal solutions for their needs
- Demonstrated ability to work independently in a remote region
- Achieved promotion to Account Executive II in December 1997
Sales Representative
Tri-Tel Communications
Salt Lake City, UT
01.1991 - 01.1995
- Sold business communication systems in northern Utah from 1991 to 1993.
- Opened Tri-Tel's southeast Idaho office in 1993.
- Built customer base independently from ground level
Sales Representative
ECSI Executone
Idaho Falls, ID
01.1988 - 01.1990
- Sold business Communications systems in the Pocatello area
- Received training at U.S. West Agent Marketing and Keystone Sales.
Territory Manager
Yost Office Systems
Pocatello, ID
01.1987 - 01.1988
- Sold and delivered a variety of office products including copiers and typewriters
- Received Salesperson of the Month award in October 1988 for outstanding achievement, surpassing expectations given the demanding territory and product line.
Department Manager
ZCMI
Pocatello, ID
01.1985 - 01.1987
- Successful in overseeing operations of the electronics department
Education
B.B.A. - Business Administration and Marketing
Idaho State University
01.1986
Skills
- Proficient in Portuguese
- Client Requirements Assessment
- Analytical Thinking
- Work Planning and Prioritization
- Processes and procedures
- Client Relationships
References
Available upon request.
Hobbies and Interests
- Reading
- Grandchildren
- Travel
Timeline
Screening Consultant
Qwest Communications
01.2003 - 06.2024
Sales Consultant
Qwest Communications
01.1999 - 01.2003
Account Executive II
Lucent Technologies
01.1995 - 01.1998
Sales Representative
Tri-Tel Communications
01.1991 - 01.1995
Sales Representative
ECSI Executone
01.1988 - 01.1990
Territory Manager
Yost Office Systems
01.1987 - 01.1988
Department Manager
ZCMI
01.1985 - 01.1987
B.B.A. - Business Administration and Marketing
Idaho State University
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