Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Yaeger

South Euclid

Summary

Dynamic professional with extensive experience at AFM Legal PC, excelling in debt collection and administrative management. Proven track record in enhancing operational efficiency and training teams. Highly organized with strong problem-solving skills, adept at negotiating payment arrangements and maintaining meticulous records to drive recovery rates.

Overview

24
24
years of professional experience

Work History

Administrator /Debt Collector

AFM Legal PC
03.2024 - Current
  • Managed daily administrative tasks to support operational efficiency
  • Assisted in maintaining accurate records and documentation for streamlined processes
  • Utilized office software to create reports, enhancing communication
  • Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
  • Managed collections on delinquent accounts, ensuring compliance with regulations and internal policies.
  • Assisted in training new employees
  • Effectively manage high-volume of inbound and outbound customer calls

Collection Manager / Portfolio Analyst

K and D Management
04.2020 - 03.2024
  • Managed daily collections processes, ensuring timely follow-up on outstanding accounts.
  • Developed and implemented effective collection strategies to reduce overdue balances.
  • Trained team members on best practices in customer communication and dispute resolution.
  • Analyzed payment patterns to identify trends and recommend process improvements.
  • Conducted regular meetings to review team performance and set collection goals.
  • Detailed note keeping to provide to the courts as evidence for eviction hearings.
  • Controlled and processed rental payments while collecting on outstanding rents.

Team Lead / Senior Collector

McCarthy, Burgess & Wolff
04.2010 - 03.2020
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Gathered and verified all required customer information for tracking purposes
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Oversaw call center employees to ensure customer satisfaction goals were met.
  • Effectively managed a high volume of inbound and outbound customer calls


Debt Collector / Office Manager

Ace Recovery Services
06.2006 - 04.2010
  • Negotiated payment arrangements with clients to resolve outstanding debts efficiently.
  • Utilized collection software to track accounts and maintain accurate records of interactions.
  • Developed and implemented strategies for improving recovery rates on delinquent accounts.
  • Trained and mentored junior collectors in effective communication techniques and compliance regulations.
  • Oversaw the daily activities for our client's accounts.
  • Handled incoming information request for several busy executives.
  • Opened and closed the office as a key holder.

Collector /Assistant Manager

Allied Debt Recovery Services
02.2002 - 06.2006
  • Resolved outstanding accounts through effective communication and negotiation.
  • Met or exceeded service and quality standards every review period.
  • Held meetings to ensure that client accounts were being worked properly and within the FDCPA.
  • Held training sessions for new employees and updated procedures and policies.
  • Direct communication with clients to discuss repayment plans and settlement offers

Education

State Certification - Graphic Arts & Design

Mentor High School
Mentor, OH
01-2000

High School Diploma -

Willoughby South High
Willoughby, OH
01-2000

Skills

  • Attention to detail
  • Recordkeeping and file management
  • Highly organized
  • Strong problem solver
  • Works well under pressure
  • Meeting and Planning
  • Time management
  • Customer service oriented
  • Data entry

Accomplishments

    While at AFM Legal PC I was awarded the Rookie of the Year award. I also broke a company record within the first 3 months of my employment.

Timeline

Administrator /Debt Collector

AFM Legal PC
03.2024 - Current

Collection Manager / Portfolio Analyst

K and D Management
04.2020 - 03.2024

Team Lead / Senior Collector

McCarthy, Burgess & Wolff
04.2010 - 03.2020

Debt Collector / Office Manager

Ace Recovery Services
06.2006 - 04.2010

Collector /Assistant Manager

Allied Debt Recovery Services
02.2002 - 06.2006

State Certification - Graphic Arts & Design

Mentor High School

High School Diploma -

Willoughby South High

Similar Profiles

CREATE PROFILE