Hi, I’m
JOHN YAN
Tempe,AZ
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.
Responsible self-starter with strong communication skills and passion for improving client well-being.
Overview
7
years of professional experience
1
Certification
Work History
Phoenix ER & Medical HospitalChandler, AZ
Registrar & Unofficial Lab Tech
03.2022 - Current
Job overview
- Performed triage assessments on incoming patients and determined the urgency of their medical needs.
- Organized paperwork related to admissions, discharges, transfers, laboratory results.
- Developed patient registration processes, including verifying insurance eligibility and collecting co-payments.
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Collected specimens from patients for testing in the laboratory setting.
Great Wall CuisinePhoenix, AZ
Restaurant Manager
07.2017 - 09.2024
Job overview
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Arizona Autism UnitedPhoenix, Arizona
Habilitation Provider
09.2019 - 08.2020
Job overview
- Developed and implemented individualized treatment plans for children with autism spectrum disorder.
- Educated families on the principles of Applied Behavior Analysis and how it can be used to help their child's development.
- Participated in team meetings with other staff members to discuss individual client progress or any changes needed in treatment plans and programs.
- Created lesson plans that incorporated a range of teaching approaches such as visual cues, verbal prompts, physical prompting procedures, tailored towards an individual's unique learning style .
Education
Grand Canyon UniversityPhoenix, AZ
MBA from Business Administration
01-2023
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Psychology
04-2019
JOY CHRISTIAN HIGH SCHOOLPhoenix, AZ
High School Diploma
05-2015
Skills
- Fluent in Cantonese and Mandarin
- Critical thinker
- Well communication skill especially in emotional and energetic level
- Quick learner
- Admissions Support
- Interdepartmental Collaboration
- Report Generation
- Academic advising
- Records Management
- Enrollment Management
- Team Collaboration
- Multitasking
Certification
- Habilitation Training level 1-3
- Article 9 course
- Adult and Pediatric First Aid/CPR/AED
- Professional Development Research Ready Program
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
Registrar & Unofficial Lab Tech
Phoenix ER & Medical Hospital
03.2022 - Current
Habilitation Provider
Arizona Autism United
09.2019 - 08.2020
Restaurant Manager
Great Wall Cuisine
07.2017 - 09.2024
Grand Canyon University
MBA from Business Administration
Grand Canyon University
Bachelor of Science from Psychology
JOY CHRISTIAN HIGH SCHOOL
High School Diploma