John Young
Wiggins,CO
Summary
At Roggen Telephone Cooperative Co, I excelled in leadership roles, driving operational efficiencies and spearheading project management to exceed company goals. My adeptness in telecommunications engineering and my ability to foster strong team collaboration resulted in significant process optimizations. With a keen focus on cost savings and enhancing customer satisfaction, I consistently delivered high-quality outcomes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Roggen Telephone Cooperative Co
04.2023 - Current
- Strong organizational and time management skills while managing multiple projects working effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Negotiated favorable contracts with vendors, reducing operational costs while maintaining quality service levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Plant Manager
Roggen Telephone Cooperative Co
01.2016 - 04.2023
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed detailed site surveys to gather necessary data for accurate OSP engineering designs.
- Evaluated new technologies for potential integration into existing OSP networks, staying current with industry advancements.
- Coordinated with local authorities during permitting processes to expedite project approvals and ensure regulatory compliance at all times.
- Reduced downtime, troubleshooting complex technical issues in OSP networks.
- Developed comprehensive project plans, ensuring on-time delivery and adherence to budget constraints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reduced downtime by quickly identifying and repairing damaged fibers in complex networks.
- Created lists of materials for equipment installation, obtaining quotes and submitting orders.
- Coordinated installation of new users and relocations of existing users.
- Conducted regular audits on completed projects to verify functionality and adherence to industry standards.
- Assisted in the training and development of junior technicians, sharing knowledge of advanced fiber systems for improved team performance.
- Developed drawings and specifications for utility telecommunication system projects.
- Maintained strict adherence to safety protocols during installations and repair work, ensuring a safe working environment for all team members.
- Delivered high-quality results within tight deadlines while managing multiple projects simultaneously as an Advanced Fiber Technician.
- Established strong client relationships by providing exceptional service, ensuring repeat business and positive referrals for future projects.
- Streamlined processes by implementing efficient fiber management techniques, reducing overall project completion time.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Combo Technician
Roggen Telephone Cooperative Co
02.2002 - 01.2016
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Worked with diverse types of weather and ground conditions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Installed wiring, cabling and networking hardware on customer premises.
- Coordinated installation of new users and relocations of existing users.
- Researched and implemented new technologies and equipment.
- Stayed current with industry trends and emerging technologies, ensuring the ability to provide relevant recommendations to clients regarding system improvements or upgrades.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Enhanced network security by performing regular vulnerability assessments and implementing necessary updates or patches as needed.
- Responded to service requests during and after business hours.
- Reduced response time for service calls by effectively prioritizing tasks and managing workload.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Performed quality assurance on systems to confirm optimal performance.
- Led a team of technicians during large-scale installations, showcasing strong leadership abilities and fostering a collaborative work environment.
- Developed customized solutions to meet unique client requirements, resulting in increased business retention rates.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Streamlined network operations, conducting regular performance tests.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Optimized network configurations for better signal quality and increased coverage area.
- Managed inventory levels of critical components, minimizing delays due to parts shortages or shipping issues.
- Managed multiple simultaneous projects, demonstrating strong organizational skills and the ability to multitask effectively in high-pressure environments.
- Ensured regulatory compliance, conducting thorough inspections and adjustments of telecommunications equipment.
- Assisted in designing custom telecom solutions for clients based on their specific needs, leading to increased sales opportunities and revenue growth.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Consistently met deadlines for installations, contributing to overall team success and positive client relations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma - Electronic, & Computer Information Systems
ECPI University
Greensboro, NC05-1997
High School Diploma -
Wiggins Jr/Sr Highschool
Wiggins, CO05-1996
Skills
- Project Management
- Facility Management
- Operations Management
- System Administration
- VoIP Systems
- Network Architecture
- Administrative Skills
- Organizational Skills
- Conflict Resolution
- Design development
- Infrastructure Planning
- Material Estimation
- Permit acquisition
- Problem-solving abilities
- Self Motivation
- Adaptability
- Efficient multi-tasker
- Deadline-oriented
- Critical Thinking
- Contract Negotiations
- Supply Chain Management
- Inventory Control
- Site Inspections
- OSP Construction
- Network systems installation
- Troubleshooting and repair
- Equipment installation and repair
- Preventive Maintenance
- Safety practices
- Technical communication
- Hardware Configuration
- Hand-tool proficiency
- OSHA Compliance
- Climbing skills
Accomplishments
- Designed and Build out a fully operational and profitable wireless ISP
- Managing and Implementation of new upgraded networking and telecom switch gear for voice and internet services.
- Multiple build outs middle mile and last mile fiber networks in our exchange and neighboring exchange.
- Managing Roggen Telephone and keeping the Company Profitable and competitive.
Certification
- OSHA Certified
- OSHA 30-Hour Construction Safety & Health Card - Occupational Safety and Health Administration.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
Languages
English
Professional Working
Timeline
General Manager
Roggen Telephone Cooperative Co
04.2023 - Current
Plant Manager
Roggen Telephone Cooperative Co
01.2016 - 04.2023
Combo Technician
Roggen Telephone Cooperative Co
02.2002 - 01.2016
- OSHA Certified
- OSHA 30-Hour Construction Safety & Health Card - Occupational Safety and Health Administration.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
Diploma - Electronic, & Computer Information Systems
ECPI University
High School Diploma -
Wiggins Jr/Sr Highschool
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