John Young
Whittier,CA
Summary
Results-driven manager with extensive experience in dynamic product industries and leadership roles. Proven ability to reduce downtime and costs while enhancing sales and customer satisfaction. Committed to optimizing processes and improving operational efficiency.
Overview
45
45
years of professional experience
Work History
Sales Manager
Rent A Center Warehouse & Retail Store
Norwalk, California
10.2022 - 03.2026
- Achieved monthly revenue targets by managing a high-performing sales team.
- Developed promotional campaigns that increased customer engagement and sales revenue.
- Trained staff on product knowledge and customer service techniques to enhance performance.
- Oversaw inventory management and optimized product display strategies for maximum visibility.
- Established and nurtured relationships with key clients, enhancing account service and retention.
- Conducted regular meetings to review goals and objectives, aligning team efforts with company strategy.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Implemented process changes that streamlined sales workflow, improving team efficiency.
General Manager
Aarons Sale and Lease
Vallejo, California
11.2005 - 09.2022
- Directed daily operations to elevate customer service and satisfaction levels.
- Managed team performance through coaching and training initiatives, enhancing skills and effectiveness.
- Oversaw inventory management, ensuring optimal stock levels and availability.
- Implemented operational strategies to streamline processes and enhance efficiency.
- Fostered a positive workplace culture emphasizing teamwork and collaboration.
- Resolved customer complaints swiftly while upholding high-quality service standards.
- Monitored financial performance, identifying cost-saving opportunities and strategies for revenue growth.
- Developed business plans to align strategic decisions with long-term objectives and support organizational goals.
Section Leader
US Army
Azusa, California
01.1981 - 07.2012
- Led training programs for new recruits on operational procedures and safety protocols to ensure readiness.
- Oversaw logistics for equipment and supplies to enhance unit operational effectiveness.
- Developed standard operating procedures to enhance workflow and ensure compliance.
- Mentored junior soldiers in leadership skills and team dynamics to improve overall unit cohesion.
- Implemented training exercises to strengthen tactical skills among team members.
- Evaluated performance of soldiers and provided constructive feedback for improvement.
- Conducted regular performance reviews and provided feedback to employees to improve work quality.
- Led team meetings to discuss progress on projects and address any issues or concerns.
- Organized training sessions for new employees in order to ensure they are properly trained on all procedures related to their job roles.
- Monitored performance and recommended strategies to increase output and overall quality.
- Supervised operations within the section ensuring that all tasks were completed accurately and on time.
Retail Sales Specialist
Target
Santa Fe Springs, California
01.1989 - 07.1992
- Guided customers in product selection, enhancing their understanding of features and benefits.
- Welcomed customers and delivered exceptional service, fostering a positive shopping environment.
- Addressed and resolved customer complaints, contributing to high satisfaction rates.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Demonstrated product features and benefits tailored to customer needs.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Handled inventory management, including restocking shelves and tracking supplies.
- Completed daily recovery tasks to maintain clean and organized areas for productivity.
Education
High School Diploma -
James A. Garfield High
Los Angeles, CA01-1981
Skills
- Sales forecasting
- Sales operations
- Sales tracking
- Revenue growth strategy
- Customer relationship management
- National account management
- Territory management
- Inventory optimization
- KPI tracking
- Strategic planning
- Team leadership
- Multidisciplinary team leadership
- Performance management
- Performance evaluation
- Performance coaching
- Employee training
- Conflict resolution
- Effective communication
- Problem solving
- Employee motivation
- Staff management
- Order management
- Order management
- Staff management
Timeline
Sales Manager
Rent A Center Warehouse & Retail Store
10.2022 - 03.2026
General Manager
Aarons Sale and Lease
11.2005 - 09.2022
Retail Sales Specialist
Target
01.1989 - 07.1992
Section Leader
US Army
01.1981 - 07.2012
High School Diploma -
James A. Garfield High