Operations Support Administrator
Vanguard
10.2019 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Assisted in the development of training materials for vendor, contributing to a more knowledgeable and efficient workforce.
- Managed daily workflow for optimal efficiency, ensuring tasks were completed by vendor accurately and on time.
- Coordinated special projects from inception through completion while meeting strict deadlines and maintaining quality standards.
- Implemented cost-saving measures, leading to increased profitability without sacrificing quality or service levels.
- Collaborated with cross-functional teams to develop strategies for process improvement and growth opportunities.
- Reduced operational costs through effective inventory management and reducing mail volume.
- Led team members in achieving departmental goals through effective coaching, mentoring, and performance management techniques.
- Supported continuous improvement initiatives within the organization by analyzing existing processes for potential enhancements.
- Enhanced customer satisfaction by resolving issues and providing timely support.
- Developed strong working relationships with vendor, improving communication channels and reducing lead times when processing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
