John Zinter
Sr. Director, Customer Success
Gig Harbor,WA
Summary
Seasoned Senior Director with a proven track record managing large and complex strategic accounts. Skilled at overcoming challenges to meet business objectives to ensure mutual success. Recognized as a dedicated client advocate and skilled at managing relationships. Collaborates effectively with management teams and stakeholders to ensure alignment with company vision.
Overview
18
18
years of professional experience
Work History
Sr. Director, Customer Success
First Advantage Corporation
Remote - Gig Habor, WA
08.2017 - Current
- Responsible for managing strategic accounts, which generate nearly $11 million in annual revenue.
- Developed strong relationships with key internal stakeholders, fostering collaboration and mutual growth opportunities.
- Leveraged data and analytics to help clients make informed decisions, and drive business improvements.
- Consistent top performer and have maintained a customer satisfaction score of 9.5 for assigned accounts.
- Maintained a customer retention rate of 100% during entire tenure at First Advantage.
- Awarded President's Club, given to the top 1% of employees for exceptional performance.
Strategic Account Manager
Sterling Talent Solutions
Bothell, WA
01.2016 - 04.2017
- Company Overview: via merger with TalentWise
- Responsible for managing strategic accounts which generated $6.5M annually
- Upsold over $250,000 in new business and exceeded quota by 10%
- Maintained a customer retention rate of 100%
- Developed and implemented client retention plans, meetings, and other key strategic initiatives to retain clients during merger/transition period
Regional Manager, Central Region
TalentWise
Bothell, WA
01.2013 - 01.2015
- Consistently met and exceeded annual team revenue targets in excess of $4M
- Managed TalentWise's largest book of business as a region – approx. $25M
- Sold one of our largest SaaS solutions which resulted in $200,000 in annual revenue
- Maintained a customer retention rate of 99% annually for the Central Region
- Responsible for managing a team of account managers and account consultants
- Responsible for developing strategic account plans, upsell strategies, and pipeline reports via Salesforce.com
Senior Account Manager, National Accounts
TalentWise
Bellevue, WA
01.2008 - 01.2013
- Responsible for managing strategic accounts which generated $5M annually
- Upsold $1.7M in new business on our technology platform
- Responsible for “winning back” one of TalentWise's largest customers ($4MM + account)
- Consistently met and/or exceed annual upsell quotas in excess of $300,000
- Maintained a customer retention rate of 100%
- Developed a key account “playbook” which best practice was implemented and used for all account management which greatly reduced customer calls, potential risks, and improved overall customer retention and service.
Education
BA - Psychology
University of Washington
Seattle, WA06.1997
Skills
Client relationship building
Problem-solving
Industry expertise
Data-driven decision making
Sales presentations
Sales presentations
Timeline
Sr. Director, Customer Success
First Advantage Corporation
08.2017 - Current
Strategic Account Manager
Sterling Talent Solutions
01.2016 - 04.2017
Regional Manager, Central Region
TalentWise
01.2013 - 01.2015
Senior Account Manager, National Accounts
TalentWise
01.2008 - 01.2013
BA - Psychology
University of Washington